
ROMWE - Reviews and experiences
Nov 2023-May 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (20)
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Out of stock cancellation issue
Out of stock cancellation issue
CommunicationI had a bad experience with my recent purchase from this online store. I bought something that said there were 8 left, but later got an email saying part of my order was cancelled because it was out of stock. The main thing I really wanted was one of the items that got cancelled. I was annoyed by the poor communication and stock management.
Verification process drama
Verification process drama
Communication
I recently had a frustrating experience with the verification process for my order. After making a purchase, I was asked to provide a picture of my license for confirmation due to a potential fraud flag. I complied and sent the requested picture, thinking that would be sufficient. However, I was surprised to receive another email requesting additional screenshots from my email and PayPal account. This seemed excessive and unnecessary, adding unnecessary stress to the situation.
I found the communication from the company to be unclear and poorly written in English. It was difficult to understand exactly what they were asking for, which only added to my frustration. Overall, the experience left me feeling dissatisfied and unappreciated as a customer.
I have decided that I will not be using their services again in the future due to this negative experience.
About ROMWE
ROMWE is an online fast fashion retailer that offers a wide range of apparel, accessories, and home and living products. Founded in Nanjing, China, in 2010, ROMWE began as a platform specializing in women's wear and gradually expanded to include men's clothing, children's wear, accessories, shoes, bags, and other fashion items. The company focuses on providing trendy, high-fashion items at competitive prices, aiming to bring stylish pieces to a global audience swiftly. ROMWE has gained a reputation for its frequent sales, extensive range of products, and rapid integration of the latest fashion trends. It operates chiefly through its website and mobile app, serving customers worldwide with a strong presence in North America, Europe, and Asia.
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Last update: November 29, 2024
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