Roaman's - Overall Rating based on 19 reviews
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My purchase was pants and a top.
I ordered these super cute pants and a top from this store and they were supposed to arrive in 7-12 days. But you know what? They didn't come for over a week, and the tracking was all messed up! I called customer service, and they said they couldn't do anything until February 30th, but like, hello, that's not even a real day!
Clothes that were too small and too big
Hey there, so I'm pretty young but man, I gotta tell ya, I ordered some clothes and they were like super tiny even though I ordered my usual size! So I sent them back for a gift card to avoid shipping costs, but then the new item was like ginormous! And now I gotta fork out more cash just to send it back! Feels like I'm tossing money away! I even checked their sizing chart, but no dice. I don't want more gift cards, I just want clothes that actually fit without having to spend extra money!
Jeans purchase
I got this catalog in the mail from this company, and it seemed to be mostly for plus-sized folks, which I didn't realize right away. Even so, I decided to get a pair of jeans. I really liked the jeans, they fit nicely and were good quality. But then I tried on a dress that was labeled as a 14W, and it just looked like a big sack on me, and the fabric was too heavy. On top of that, I got a bra that was the wrong size and had a stain on it. I'm going to return the things that I'm not happy with and I'm not sure if I'll buy anything else from this company in the future.
Disappointed with false shipping promises
I recently bought something from this company and honestly, I'm pretty upset about how they handled the shipping. They told me it would be fast, but it ended up being late and the tracking info was all wrong. On top of that, they charged me way too much for expedited delivery that never even happened. I feel like they tricked me and ripped me off, and I'm not cool with it. This is definitely the last time I'm buying from them. I expect honesty and respect from the places I give my money to, and that's not what I got here, unfortunately.
Order cancellation error
I had a really annoying situation with a clothing company. They messed up and canceled my order by mistake, which was a big hassle for me and my sister in the nursing home. Even though I tried to explain the mix-up to their customer service person, they just kept saying I had to reorder on my account, even though my sister didn't have one. We went back and forth, but they wouldn't change their minds and let me reorder. I ended up having to cancel the whole thing. Their lack of understanding and refusal to fix their mistake really shows how bad their customer service is.
Recent clothing purchase
I recently bought some clothes and man, were they a disappointment! I got myself some capris, or so I thought, but they ended up being super long and reached down to my ankles. Not a good look at all! And to make matters worse, the sizing was all off and I had to return them. On top of that, the service wasn't great and it seems like they only have international employees now. I gotta start looking for a new place to shop because this one has definitely taken a turn for the worse. The quality of their stuff just isn't up to par anymore.
Catalog Disappointment
While the clothes in the catalog looked okay, I was really bummed out that there weren't any plus-size models represented. I think it's super important for companies to show their clothes on all different types of bodies, so we can see how they'll actually fit and look. I mean, only having three pictures of women above size 0 in the whole catalog? That's not cool. It makes it seem like plus-size women aren't important in the fashion world. This whole thing has made me feel pretty disappointed and annoyed with the brand's lack of inclusivity.
Deceptive shipping fees
I'm really upset with the company I purchased from! I was supposed to get a refund on my shipping fees when I sent back my items, but they didn't give it to me. That's so sneaky and dishonest! I won't be buying from them ever again!
5 tops
I used to come here to shop around 15 to 20 years ago, and back then, the stuff was alright. The quality was good, and the service was fine. But when I ordered 5 new tops the other day, I was super disappointed. The fabric, sewing, and overall construction was just awful. And on top of that, the customer service was not great.
Leggings not received
I ordered a pair of leggings back in December, but they never showed up. Even though my account said they were "on the way", they never got delivered. I waited almost four months before I finally reached out to customer service. Turns out, they said the leggings were shipped out on Jan 28th, but since it had been more than 60 days, they couldn't give me a refund or fix the problem. Like, how was I supposed to know to contact them sooner when I was still waiting for the package and my account said it was still on its way? This lack of communication and help from customer service is just not right at all.
Recent bra purchase
I ordered a couple of bras off the website because they were on sale for 50% off in the catalog. But when I went to check out, the discount wasn't applied, and I was still getting charged full price. It was really disappointing and made me feel like they were trying to trick me. The shipping costs were also really high, way more than I usually pay online. When I tried to talk to someone about it using the chat, they just told me to call customer service instead. It was super frustrating and made me feel undervalued as a customer.
Dress purchase
Just wanted to share my recent experience with this company - I bought a dress and I am really not happy with the service. I paid extra for expedited shipping to make sure it would arrive on time for a special event, but it hasn't even been shipped yet according to my order status. The customer service reps haven't been very helpful and were even a bit rude when I asked for help. I feel like they haven't been honest about their expedited shipping promises and I'm thinking of asking my credit card company for a refund. Just a heads up for others - maybe think twice before buying anything from this company.
Blouse purchase experience
I bought two blouses from the company not too long ago. Turns out I needed a smaller size, so I asked for an exchange. I sent back the blouses and included the request, but they didn't follow through. When I called customer service, the people were rude and not helpful at all. They wouldn't even refund the $10.99 for the exchange, even though it was their fault. Overall, dealing with this company was super disappointing and frustrating.
Recent purchase
I gotta say, I was pleasantly surprised with the quality and fit of the clothes I got. Unlike other places I've shopped at, these items actually fit me well and were just as described on the website. I also like that they have a good exchange policy. I had a bit of an issue with the wrong size being sent, but they fixed it right away and sent me the right size without any trouble.
Online order never delivered
I ordered something online, but it never showed up. I reached out to customer service a bunch of times, gave them all the paperwork they needed, but still nothing. They haven't given me back the money on my credit card even though I've tried really hard. Their customer service is so bad, it looks like they're trying to make it tough on purpose for people to get their money back. It's like they want you to just give up and move on.
Wedding dresses
So, I bought a couple dresses from the store thinking I could wear them to a wedding, but turns out only one of them looked good on me. I sent the other one back, paying $10 for shipping, but I never got the credit like I was supposed to. I tried showing proof that I returned it, but still didn't get my money back. This whole thing has been super frustrating and disappointing, to be honest. The company's service and rules are just not cutting it for me.
Shoes ordered in wrong color
So I, like, ordered these really cute shoes online, eh? And when they finally got here, they were, like, the wrong color! Ugh, so frustrating, eh? And you know what? I gotta pay for the shipping to send 'em back! Not cool at all. And get this - the invoice didn't even have the return address or any charges listed, eh? What a mess! I had to call 'em just to get the return address. I won't be ordering from them again, that's for sure, eh?
Expedited shipping
I am so frustrated with this store! I paid extra for expedited shipping, thinking I would get my order super quick, but it turns out they haven't even shipped it yet. What a rip-off! I thought I was going to get my stuff in 1-2 business days, but they only start counting once they actually ship it. It's like they are playing games with their customers.
Express shipping disappointment
So, I bought some stuff online recently and paid for express shipping, hoping to get it in 1 to 2 days. But turns out my order hadn't even been sent yet! I reached out to customer service through their chat to see what was up. They told me that the 1 to 2 day shipping timeline starts once they actually ship it, not from when I bought it. I explained that I needed it for a trip and asked if I could cancel, but no luck. I was pretty let down and frustrated by the whole situation. I've decided I won't be shopping with them again, since I don't wanna deal with this kind of thing again. My time and money are too important to risk another letdown like this.
Review with most votes
Expedited shipping
I am so frustrated with this store! I paid extra for expedited shipping, thinking I would get my order super quick, but it turns out they haven't even shipped it yet. What ... Read onBy: jazmyne