Ride1UP - Reviews and experiences

I had a pretty rough time recently with my bike. There was a part that wasn't working right, and even though I tried to get in touch with customer service within 20 days of getting the bike, they weren't willing to replace the faulty piece. I was pretty bummed out by how they handled things and it's got me thinking twice about buying from them again. On top of that, I ordered a storage cage in April and it still hasn't shown up now that it's June. When I asked for a refund, all I got back was a generic response that didn't really address my concerns or make me feel any better. It's just not up to par with the kind of service I've had with other bike companies from China.

My time with getting a Ride1UP Rift has been awesome. The e-bike came in good condition, no scratches or damage. But, after using it for a bit, I messed up and the right pedal came off. Ride1UP quickly got back to my email and is sending me a new crank arm for free. Their customer service in this situation has been top-notch. I've bought e-bikes from other companies before, but Ride1UP really stands out with their features and prices. All in all, I'm happy with my choice to go with Ride1UP.

I recently bought an electric bike from this store, and let me tell you, it was a great experience. I went to their spot in Banker's Hill in San Diego and right off the bat, I was impressed with their bike selection. I got to try out a few different models before making my choice, and the staff was super knowledgeable and helpful the whole way through. The bike I went with has been awesome - it's a smooth ride whether I'm using the battery or not, and I haven't had any issues since I got it three weeks ago. I had a couple questions once I got the bike home, and Rudy and Zach were more than happy to help me out. Their customer service is seriously top-notch.