Ride1UP - Reviews and experiences

I'm really disappointed with the bike I bought from your company recently. I did a lot of research and chose a model with great reviews, but I ran into a lot of problems. It took a long time and extra money to put the bike together, and I couldn't have done it without my mechanic boyfriend's help. Once it was assembled, the bike felt wobbly and made strange noises when I rode it. The customer service team was helpful, but it took a long time to sort everything out with lots of emails, videos, and assessments. I missed the 30-day deadline for labor coverage on fixing broken parts, so now the issues with the wheels, motor, and kickstand are still not fixed. They offered to replace the motor, but wouldn't cover any of the labor costs, which was really frustrating. I work full-time and didn't expect to spend so much time trying to fix these problems. I feel like the warranty restrictions weren't explained clearly. Even though I've had the bike since August, I've only been able to ride it for 2 hours because of all these ongoing issues.