Ride1UP - Reviews and experiences

The Portola e-bike is amazing, I'm really happy with it. I've tested other e-bikes in the same price range like the Lectric 3.0 and REI Co-op gen e1.1, but the Portola really stands out as one of the best. The battery location is great, giving a bit more range than the 3.0 and it has a handy thumb throttle. The folding design makes it easy to use, so it's my top choice for rides. It's comfy, easy to use, and just a solid investment. I even convinced my two brothers to get one after they tried mine.

I got the Portola bike back in December and got it pretty quick. The packaging was good, but unfortunately, I haven't been able to ride it much. The first time I took it out on an 8-mile journey, it did well. However, when I tried to charge it, the charger wasn't working. I reached out to customer service, and after some back and forth, they sent me another charger from a different company that did the job. But then, another problem popped up - the power cable would come undone if you folded the bike, and it was too short to reach back in. Ride1UP sent me a cable extension and suggested buying zip ties to fix it. It's disappointing that they expect customers to get extra stuff to fix a problem in their product.

I got myself the Ride 1 Up 700 series e-bike and, eh, unfortunately, after about a year and a half of not too much riding, the motor conked out on me. Took it to a bike shop, and they told me the motor was totally done for. Gotta say, pretty bummed about it because I was hoping for better quality, especially for the price I dropped on it. The bike itself seemed alright, but man, that motor situation really threw me off, eh.

So, ya know, I got this bike and the dang chain snapped not just once, but twice in the first ten days! I wasn't even off-roading or anything, just riding along regular ol' flat roads. First time it broke, I was like maybe it got messed up during delivery or something. But nope, broke again just two days after the shop put on a brand new one. I even double-checked to make sure they did it right, but still, it popped! And let me tell ya, it's pretty scary when a chain breaks on a bike that can hit speeds of 30mph. Better off savin' your money and investin' in a bike that's better quality, that's for sure.