Represent Clothing reviews

I’m extremely disappointed with the service I’ve received from Represent regarding a return I made for order number 9001520120.

I returned a number of items worth around £400 (carefully packed with both the online return submitted and the return form included), but weeks later I only received a partial refund of £32.50. When I contacted customer service to ask why, I received a generic response claiming that “several items were missing from the return parcel.”

This was the first time I’d heard of any issue — no one contacted me to inform me of a discrepancy. What’s even more confusing is that I had been told earlier by customer service that the return had been received and a full refund would be processed within 10 days. Clearly, that wasn’t true.

Since then, I’ve tried multiple times to get clarity or speak to someone senior, but I’ve just received the same copy-paste response over and over again. No evidence has been provided to support the claim that items were missing, and the matter has not been escalated despite repeated requests.

I’ve since checked Trustpilot and found I’m not alone. Several customers have reported similar issues — partial refunds, poor communication, and claims that items were missing from their returns. It really makes you question what’s happening behind the scenes with Represent’s warehouse or returns process.

I used to admire the brand, but after this experience, I will not be ordering again unless there’s serious improvement in how they handle returns and treat paying customers. If you’re planning to order from Represent, be extremely cautious — especially if there’s a chance you’ll need to make a return.

The folks who work here are super nice and always answer my questions. They're always there to help me out if I have an issue with my order. The clothes are top-notch quality and I wear them all the time. Big thanks to Team Rep!

I got my order really fast and the stuff is amazing. I'm blown away by how good everything looks and feels. It's like this clothing was made just for me. I can't wait to rock my new pieces at the next event. The attention to detail and craftsmanship is super impressive. I'll definitely shop here again and tell all my stylish friends about this brand.

I bought some clothes from this store the other day, but I was pretty bummed to hear they were having problems with their stock. You'd think a big name like them would have their stuff together when it comes to keeping track of what they have in store. It was annoying as a customer to deal with this, especially since they're all about their good name and how everyone loves them.

I tried to return an item but they're not being very helpful, even though I should be able to send it back. Why aren't they responding to my emails? I just want to return it and get my money back.

I had a problem trying to return something I bought. When I went to the website to do the return, it didn't work right. Then when I called customer service for help, the person couldn't find my order. It was really annoying and took up a lot of my time.

I was so happy when I got my order, it arrived super quick! The box and packing were both perfect, and the shoes inside were top-notch. I'm really happy with what I bought.

Hey there, I bought something from you guys during the Metallica drop not too long ago. Unfortunately, my order got held up at customs because some important information was missing, and the Rep I talked to didn't give it to me. I've tried reaching out for help through emails and even VIP service, but I still haven't gotten a good response. It's been more than three weeks since I ordered, and I'm feeling pretty frustrated and let down by the lack of communication and solution from your side. This has been one of the worst experiences I've had with customer service, especially considering how much money I've spent on your brand over the years.

Oh my gosh, I bought these skinny jeans and a cool graphic tee from this place and I was super pumped to receive them in the mail! But when they finally showed up, the jeans were way too snug and the tee was the wrong size. Had to fork over 15 euros just to send them back and now it's been a solid month and still no refund in sight. I even reached out to a TV show in the Netherlands to see if they could assist but no dice yet. Really not cool, eh.

I had a terrible time ordering online from here a few times. Every time I buy something, they tell me later it's out of stock. It's frustrating, especially with their prices. When I need a refund, it takes ages. It's really annoying when you need something for an event, but it doesn't show up. I used to shop online a lot, but now I only go to stores in person. I won't be ordering online from them again.

Oh man, I gotta tell you about this place I found! The stuff they have is so good, like, top quality for real. And their style is so on point, they're setting trends. Their rewards program is actually legit, way better than other brands, man. Trust me, do yourself a favor and check out their gear.

I totally love all the hoodies I got from this store. The style and quality are amazing, and whenever I wear them, I always get compliments. You can tell they put a lot of thought into the designs, with great attention to detail. The materials they use are strong and comfy, making these hoodies perfect for everyday wear.

I bought some baggy jeans and a t-shirt from this store recently. I gotta say, I'm really impressed with how good the quality is. The jeans fit me just right and they're super comfy, and the t-shirt is really soft and well-made. Even though they were a bit pricey, the material used for both items is top-notch and totally worth it.

The clothes here are honestly top-notch. I haven't come across a brand that gets me as hyped as this one. Not only are the pieces super stylish, but they're also built to last, which is pretty rare nowadays. I love the creativity and authenticity that this brand represents, and I'm happy to support what they're all about.

Hey, I need to talk to you about something. These skinny jeans I picked up are seriously awesome, like really amazing. They fit perfectly, hold up well, and don't lose their shape even after wearing them all day. And let me tell you about the hoodie I got - it's super comfy. If you want some high-quality clothes that will keep you looking good all the time, this is the brand for you. Believe me on this one.

I ordered a Metallica shirt from the new collection and I was kinda bummed 'cause the quality wasn't as good as the stuff I've bought before. It seems like the prices are going up while the quality is going down. I sent the shirt back and tried to contact customer service, but all I got was a robot reply.

I was so happy with my experience shopping with this company. The delivery was super quick, and I liked how they kept me updated on where my order was at. The products were really good quality, and I'll definitely buy from them again in the future.

Hey everyone! I just had to share that I recently got these awesome clothes that I saw my fave influencer wear, and I am seriously in love with the style. I've been getting so many compliments, even strangers on the street stop me to say how good I look. It's such an amazing feeling!

I've been a customer of this brand for years now. Started with their pants from a store and recently got an Icarus Hoodie online. The design of the hoodie is amazing, feels like I'm wearing a piece of art. Made a sizing error but the customer service team was super helpful and fixed it right away. So happy with my purchase and can't wait to see more cool styles in the future. Delivery was fast and smooth, showing how professional they are. I'm a big fan of this brand and their stuff.

As a frequent shopper, I've always been super impressed with how nice the clothes are and how fast they arrive. Every item I've bought has been exactly what I wanted, from how it looks to how it fits. My only problem is that sometimes they sell out of things fast and it's annoying to have to wait for them to get more. But overall, I really love this brand and will definitely keep shopping here.