Pure Scentum - Reviews and experiences

Honestly, in the end I’m glad it worked out, even though it was a messy ride. I bought a rouge fragrance oil after a friend recommended PureScented — saw their page on Instagram first, looked promising — but the oil I got smelled nothing like rouge, more like a headache in a bottle. Customer service told me to ship it back at my expense and said they’d refund postage only if they found it was their mistake. That kicked off a long back-and-forth with couriers that don’t always take fragrance oils, so I paid extra and even had the parcel returned to me once. It was frustrating, clunky, and the return policy felt unfair. On the positive side they eventually accepted the issue and processed a refund, including the postage, so I’m relieved and thankful it didn’t end worse. I’d say be cautious — if you’re happy to fight for a refund it can work, but I wouldn’t recommend them if you want something easy.