
Pure Scentum - Reviews and experiences
Mar 2026-Apr 2026
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Reviews (4)
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Missing parcel saga but not all bad
Missing parcel saga but not all bad
CommunicationHalfway through my morning coffee I realised the parcel never arrived, and that kicked off a weird week. I was pretty nervous before ordering because I run a tiny shop and needed stock fast, so I hesitated — would it show up, would customer service be any good, that sort of thing. Turns out my worries about the delivery were, well, unfortunately justified. DPD told me the retailer had to raise the issue, not me, so I fired off three emails to Pure Scented and ... crickets. I phoned once and was told they’d contact DPD and that I could just reorder, which I didn’t want to do in case the first lot turned up later. After a week with no reply I finally asked my bank for a chargeback — not ideal, but it got my money back and honestly I felt relieved. I still like the brand and the items would’ve been perfect for the shop, so I’m hopeful they get their customer care sorted. Small businesses deserve better follow through.
About Pure Scentum
Pure Scentum is a fragrance and personal care brand offering scented products such as perfumes and related body items. The company serves consumers looking for everyday scent options for personal use or gifting. Its assortment focuses on fragrance-focused items and complementary scented products.
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Categories Pure Scentum
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Last update: April 6, 2026
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