Pure Scentum - Reviews and experiences

Right after I pinged them about batch codes, I already felt uneasy — I was on the fence about buying. The first reply was short and blunt, no real explanation, which made me pause and write back annoyed. They did apologize later with a more thoughtful message, so that calmed me down a bit. I went ahead and bought the cream and now use it every morning; it does the job, blends in well with my skincare routine and hasn't caused issues. Still, the whole exchange left a sour taste. If you deal with expiry info on consumables, put batch numbers and dates on the label — saves everyone time. Small detail, but it would restore trust faster. I'm not thrilled, but the product itself is decent, so I might reorder if they sort out their communication.

Halfway through my morning coffee I realised the parcel never arrived, and that kicked off a weird week. I was pretty nervous before ordering because I run a tiny shop and needed stock fast, so I hesitated — would it show up, would customer service be any good, that sort of thing. Turns out my worries about the delivery were, well, unfortunately justified. DPD told me the retailer had to raise the issue, not me, so I fired off three emails to Pure Scented and ... crickets. I phoned once and was told they’d contact DPD and that I could just reorder, which I didn’t want to do in case the first lot turned up later. After a week with no reply I finally asked my bank for a chargeback — not ideal, but it got my money back and honestly I felt relieved. I still like the brand and the items would’ve been perfect for the shop, so I’m hopeful they get their customer care sorted. Small businesses deserve better follow through.