Pure Scentum - Reviews and experiences

I spotted this little shop near E. Warren after moving in, and honestly figured body oils were body oils. Then my neighbour nudged me to try it. The place feels cosy right away, and even other customers were chatting like it was a tiny scent club. I left with two oils I keep reaching for. Bit dangerous for my wallet, actually.

Halfway through unpacking my first Pure Scented order, I noticed a few oil bottles had leaked, which honestly made me think this might turn into a hassle. I’d only started using their scents that week, so not the best first impression. But after I messaged support, they sorted replacements out right away and the new bottles arrived the next day. The fragrances themselves are nicely strong too, so I’m pretty pleased in the end.

I hesitated because lower-priced fragrances can be a bit hit-or-miss. That concern faded once mine arrived. The scent feels well made, not thin or overly sharp, and the price is easier on the wallet than most places. Delivery was quick too, only a couple of days. The free shipping threshold is a nice bonus. I’d order again.

This ended up being a really solid find for my small candle-making side business. The oils smell fuller and less artificial than ones I’d bought elsewhere, which was honestly the main reason I tried them. There are lots of options too, so I can switch things up without spending a fortune. Delivery was quick, although the courier tracking was a bit annoying on one order. Customer service sorted it out without making it a whole thing. Not flawless, but very good overall.

I nearly closed the checkout tab because another supplier had just quoted me a delivery fee that was honestly ridiculous, especially for a fairly big order. As a small business, those extras add up fast. Then I found Pure Scented’s free shipping threshold and it just made sense. I was a bit unsure about the product quality at first, since I’ve been let down before, but everything arrived exactly as expected. The scents and overall quality feel properly considered. Really glad I gave them a try.

I nearly skipped this because ordering fragrance without smelling it first usually ends badly for me. Still, the free-shipping threshold pushed me over the edge, and I tried the samples the evening the parcel arrived. The box was compact but properly packed, nothing rattling around, and the individual bottles looked nicer than I expected. Seychelles was the one I reached for again the next morning; it’s become my easy pick. Delivery was quicker than I’d planned for, which helped. I found the brand through Amazon, then ordered from its own site for less. A favourites or wish-list option would be useful, though. Glad I gave it a shot.

the site never showed that postage at checkout, only on the receipt after payment. I emailed right away and they cancelled the order (phew), so at least that part was handled quickly. They say it was a courier glitch; maybe, although I’ve ordered tiny fragrance bits from other shops with way cheaper postage. Glad it was sorted, but still annoyed — it shook my trust a bit. Would double-check next time.

Right after I pinged them about batch codes, I already felt uneasy — I was on the fence about buying. The first reply was short and blunt, no real explanation, which made me pause and write back annoyed. They did apologize later with a more thoughtful message, so that calmed me down a bit. I went ahead and bought the cream and now use it every morning; it does the job, blends in well with my skincare routine and hasn't caused issues. Still, the whole exchange left a sour taste. If you deal with expiry info on consumables, put batch numbers and dates on the label — saves everyone time. Small detail, but it would restore trust faster. I'm not thrilled, but the product itself is decent, so I might reorder if they sort out their communication.

Halfway through my morning coffee I realised the parcel never arrived, and that kicked off a weird week. I was pretty nervous before ordering because I run a tiny shop and needed stock fast, so I hesitated — would it show up, would customer service be any good, that sort of thing. Turns out my worries about the delivery were, well, unfortunately justified. DPD told me the retailer had to raise the issue, not me, so I fired off three emails to Pure Scented and ... crickets. I phoned once and was told they’d contact DPD and that I could just reorder, which I didn’t want to do in case the first lot turned up later. After a week with no reply I finally asked my bank for a chargeback — not ideal, but it got my money back and honestly I felt relieved. I still like the brand and the items would’ve been perfect for the shop, so I’m hopeful they get their customer care sorted. Small businesses deserve better follow through.

Honestly, in the end I’m glad it worked out, even though it was a messy ride. I bought a rouge fragrance oil after a friend recommended PureScented — saw their page on Instagram first, looked promising — but the oil I got smelled nothing like rouge, more like a headache in a bottle. Customer service told me to ship it back at my expense and said they’d refund postage only if they found it was their mistake. That kicked off a long back-and-forth with couriers that don’t always take fragrance oils, so I paid extra and even had the parcel returned to me once. It was frustrating, clunky, and the return policy felt unfair. On the positive side they eventually accepted the issue and processed a refund, including the postage, so I’m relieved and thankful it didn’t end worse. I’d say be cautious — if you’re happy to fight for a refund it can work, but I wouldn’t recommend them if you want something easy.

the extra “gift” bottle they tossed in wasn’t to my taste — that’s on me, not them — but I appreciate the gesture. Tip for others: if you’re picky about a scent, maybe note that at checkout or ask first. All in all, pleased it went smoothly and I’ll recommend them to friends and family.

I was halfway through a testing week when it hit me. A candle I’d made for a market stall smelled the same in the shop as it did in my kitchen. No fading, no weird soapy undertones. That’s when I knew I’d found a keeper. I’d tried lots of suppliers before, some oils were alright, some smelled off or too soapy, and a few forced you to buy large sample sizes which I didn’t want. Pure Scented let me try 10 ml bottles and that made a big difference while I experimented. Their scents sit true in my melts and customers actually ask where I source them, which feels good. Not perfect though — they don’t include free CLP labels and they’re pretty quiet on social media compared with others. Delivery runs through Amazon here and one time the order was mixed up, but it was sorted quickly and I appreciated that. All in all I keep coming back. Practical, reliable and the scents win me over every time. Give them a shot if you make small-batch things like I do.