Proenza Schouler - Reviews and experiences

I sent my bag in for a small fix nearly a year ago and they still have it. I paid in advance and every time I reach out to customer service, they say there are delays. I get it, Covid caused some holdups, but 11 months is a bit much. This bag means a lot to me, so this long wait is really stressing me out and making me frustrated.

I went and bought a purse at this store not too long ago, and let me tell you, I was pretty disappointed with the whole thing. The service was just awful! Then, out of the blue, I see that they've lowered the price of the purse by $400. I gave them a call right away to see if they would match the new price, but they didn't even consider it. The people on the phone were so rude and unhelpful, it seemed like they couldn't care less about me as a customer. I even asked to talk to a manager, but they couldn't give me a clear idea on when I could expect a call back. Dealing with a company that only seems to care about money and not their customers is just so frustrating.

I can't believe the awful customer service I got from this brand! I waited weeks for a response before finally hearing back. They said they would pay for my dry cleaning after I paid, but then they went silent until I followed up. It was my first time trying a luxury brand, and it will definitely be my last. They can keep the dress and my money - I'm finished with them.

As a long-time customer of your brand, I was really let down by the customer service I got when I tried to fix a hardware piece on my leather bag. Even though I've had this bag for over 10 years, I was told they couldn't help me without a receipt from the website. It just doesn't make sense - not everyone keeps receipts for that long, and people buy things from all over. It was disappointing how inflexible and unsympathetic they were about it. That's just not what I would expect from a high-end brand.