Proenza Schouler - Reviews and experiences

I got myself a PS11 bag on sale from the website not too long ago. But, when the package arrived, it was all wrong - they sent me the cheapest thing on the list by mistake. So, I reached out to customer service right away to sort out a return and they said they'd schedule a pickup. They didn't even apologize or explain when I'd get the right item though. Even after reaching out a few times, all I got were basic responses and my questions went unanswered. I had to change my plans and stick around home for the pickup, but turns out it was actually scheduled for the day after. The lack of communication and organization from customer service was a real letdown. Now, I'm worried about getting my refund smoothly and I've made a new order in hopes of a better experience.

So, you know how I picked up this really cute top on sale and oh my gosh, turns out you can't even return sale stuff. Like, seriously?! If it doesn't fit, you're kinda just stuck with it. And it didn't even look like the picture on their website. And when I tried reaching out to them about it, they didn't even bother responding. Annoying, right?

I'm totally fed up with the terrible customer service at this place. I ordered a sweater, but all I got was a lousy t-shirt. It's been three weeks and still no refund. Can you believe it? And now they won't give me my money back until they get their t-shirt back. But get this - I don't even have a printer, so now I have to waste more time and money just to get my refund. It's ridiculous!

So yeah, I ordered this really huge sweater from the website and it arrived super quick in the UK, like only 3-4 days! But when I tried it on, it was way too big, more like a dress! So I had to send it back and get a smaller size. The return process was a breeze, just did it online and the courier picked it up. Got my refund in no time and then ordered the smaller size sweater, which came without any issues. Didn't even need to contact customer service, everything went really smoothly. Can't complain at all!

I tried so hard to get them to take back the sweater I bought with Affirm, but they refused because it was a final sale. I first tried to buy it from Neiman Marcus, who said they didn't have it, but then they found it and shipped it to me the very next day. Now I'm stuck with two Affirm loans and a sweater I don't even like. Proenza Schouler won't accept a return, and now I have to deal with a $100 finance charge. It's just not fair.

I'm really disappointed with the service I got after buying a bag from this brand. I sent back a bag with scratched metal hardware that looked like it was dragged on concrete. It's been 21 days since they got my return, and I still haven't got my money back. How can a fancy brand like this have such bad service? It's not right to pay a lot for a luxury item and then get damaged goods and have trouble getting a refund. This whole thing leaves a bad feeling, and I won't shop here again for sure.