PIKOLINOS - Reviews and experiences

comfy, smart, felt like they'd last. I did worry about long-term wear though. At about a year they started splitting at the sole. I called customer service. They asked for proof, I sent photos, and after some back-and-forth they agreed to replace the pair. Not perfect, but my worries mostly went away.

I bought three pairs over the last year (two dress shoes and a pair of trainers), each around £95–£115. At first the heels and trainer soles looked like they were failing way too fast — white showing through, bits coming off after fewer than ten wears. I reached out, got a helpful reply from customer service who arranged a replacement and gave care tips. Now they feel comfy and look fine. Tip: ask about sole firmness and don't use them as beaters.

I got the wrong pair (men’s instead of women’s) and had to send them back, which was annoying. But the delivery team and customer service were great after that — they followed up, sent a prepaid return label, and the correct pair showed up faster than I expected. I was a bit stressed at the mix-up, but honestly they handled it and kept me in the loop, so I ended up pretty pleased. Would tell my pal to try them too, especially for the easy delivery.

solid leather, neat stitching, not stiff at all. Fit was spot on for my usual size, which mattered. They felt comfortable right away, not the broken-in-right-away myth, but comfortable enough to go for a long walk. I called customer service once to clarify a return window and the rep was clear and not pushy, which I appreciated — short call, helpful answer. The packaging was tidy; nothing fancy, but protective. Price felt fair; not cheap but not absurd either. Delivery tracking worked fine and updates were clear. If you care most about getting things on time and having quick, no-nonsense support, these folks deliver. Minor quibble: I wish there were more colour photos on the site. Overall I'm glad I picked them up. I can see wearing these often. Small waste if I had bought other pairs first, but that's on me.

comfy when they’re the Spanish-made ones, but I won’t risk ordering unless I can confirm country of origin first. Would buy again only if back in Spain to try them in person.

I liked the boots but I wouldn't call this a brand that cares about repair — they feel disposable. I bought them last winter and wore them almost daily for commuting and dog walks; they were comfy and the style gets compliments, so I was surprised when the soles started to wear down much faster than I'd expect. Tried to ask about resoling and got told it's not possible, so it boils down to toss-or-buy-again. That's annoying given the price and the climate talk — feels wasteful. Ordering and delivery were fine, customer replies were polite but not really helpful. I'm a bit disappointed but the boots themselves were decent, though overall.