Petflow - Reviews and experiences

“we’re sorry, someone will follow up.” No one did. The website didn’t help either; subscription management felt clunky, I got duplicate messages, and making even a small change meant jumping through hoops. That disorganization was the main problem for me — it’s time-consuming and makes you feel like no one’s in charge. Oddly, though, when the order finally arrived the packaging and the food itself were perfect, not a dent, and it got here a bit sooner than I expected. That surprised me and softened the annoyance a little, because at least the product was fine. Still, the support and ordering experience was poor enough that I won’t be risking it again unless they fix how they handle prescriptions and follow-ups.