Petflow

Petflow - Reviews and experiences

Average rating
5.4 /10
Based on 5 reviews
Mar 2026-Mar 2026
Star distribution
50
40
31x
24x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (5)

Porch drama with the kibble

Delivery

I ordered kibble that was supposed to arrive in a couple of days, but it showed up later and sat on my porch in full heat. I came home to bags sweating and a faint sour smell — not what you want for dog food. I called a few times, told the first rep to halt the shipment because I was leaving town, she said she would stop it and call back. No call, shipment still went out. After a few more tries I finally talked to a supervisor who promised to follow up and didn’t. At that point I was pretty sceptical — felt like no one cared and the food was already starting to feel soft at the edges and a bit off when I inspected it. That said, after I kept pushing they arranged a pickup and sent a replacement batch. The new bags arrived sealed, kibble texture was normal, and my dog ate it without any issue, so the product itself is fine when it’s handled properly. Customer service was clunky and slow, communication was the worst part, but they did fix it eventually. If you’ve had smooth experiences with other pet suppliers, this will feel rough in comparison. I’d use them again only if I could track the shipment tightly or arrange delivery to avoid heat. Overall I’m cautiously satisfied but will be more careful next time.

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About Petflow

Petflow is an online retailer focused on pet supplies. Its catalogue centres on pet food, treats, and everyday care items for dogs and cats, with additional accessories available through its e-commerce platform. The company primarily serves pet owners looking to purchase pet products online and have them delivered. Petflow operates as a standalone brand in the pet retail space.

Contact Information

🌐 www.petflow.com

Categories Petflow

Last update: March 28, 2026

Website (Partner link)

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