Petflow - Reviews and experiences

I ordered kibble that was supposed to arrive in a couple of days, but it showed up later and sat on my porch in full heat. I came home to bags sweating and a faint sour smell — not what you want for dog food. I called a few times, told the first rep to halt the shipment because I was leaving town, she said she would stop it and call back. No call, shipment still went out. After a few more tries I finally talked to a supervisor who promised to follow up and didn’t. At that point I was pretty sceptical — felt like no one cared and the food was already starting to feel soft at the edges and a bit off when I inspected it. That said, after I kept pushing they arranged a pickup and sent a replacement batch. The new bags arrived sealed, kibble texture was normal, and my dog ate it without any issue, so the product itself is fine when it’s handled properly. Customer service was clunky and slow, communication was the worst part, but they did fix it eventually. If you’ve had smooth experiences with other pet suppliers, this will feel rough in comparison. I’d use them again only if I could track the shipment tightly or arrange delivery to avoid heat. Overall I’m cautiously satisfied but will be more careful next time.