Petflow - Reviews and experiences

I almost didn't order this. I first saw them in an Instagram ad and a friend from my local pet group mentioned the brand, so I figured I'd try it since our cat was out of food. I had a nagging feeling about the checkout — the site seemed light on clear policies and there was a bit of that AI-chatbox vibe that makes me nervous — but I went ahead anyway. The order sat as "pending" for close to 48 hours. I used their chat AI and sent texts; both kept telling me it was still pending. I needed food fast, so I tried to cancel online — there was no cancel button on orders — and I texted again. Radio silence. Then this morning a text shows up saying it's packed and shipping, no tracking number, and that all sales are final. Nowhere on the order page was that policy listed, which felt off and, honestly, like bad customer practice. So my initial doubts didn't fade — they validated. I'm stuck getting food I no longer need at about double the price of what I could grab locally. Emotionally, I'm just annoyed more than anything; I can see how this could work for others, but the delays, the lack of clear cancellation options and the sketchy communication tipped it into a poor experience for me.