Petflow - Reviews and experiences

no refund until the package reached them, apparently. After pushing back, the rep grudgingly said they’d refund once FedEx picked it up from my place — not great but at least progress. FedEx picked up on Mar 23. As of Mar 29 there was still no refund; the next rep said it only started processing on Mar 26, which was three days after pickup. So the one thing that stuck with me was how slow and inconsistent their follow-through was (and how hard they make cancelling autoships). I’ve had better experiences elsewhere — Chewy, for instance, usually sorts this quickly — so I’m probably switching back or just buying locally. It’s annoying but not the end of the world; just takes more time and calls than it should.

the rep (name was Ryan) basically decided most cans were still okay, wouldn’t take the dented ones back because the cases had been opened. Which, well, you can’t check without opening. So my options felt limited. I ended up disputing the charge through my card and that got sorted in my favour, so at least the money part was resolved. On the plus side, the food itself is fine — my dog eats it right up and the recipes suit him — so the product works. But the packing or the warehouse handling seems sloppy and the customer interaction left something to be desired. I won’t reorder from them, not after this. I did try a different vendor afterward and got five cases with only a couple of tiny dents, so it’s clearly avoidable. In short: product okay, handling not, customer service uneven. If they fixed packaging and were more flexible on returns, I’d consider them again.