Petflow - Reviews and experiences

the rep (name was Ryan) basically decided most cans were still okay, wouldn’t take the dented ones back because the cases had been opened. Which, well, you can’t check without opening. So my options felt limited. I ended up disputing the charge through my card and that got sorted in my favour, so at least the money part was resolved. On the plus side, the food itself is fine — my dog eats it right up and the recipes suit him — so the product works. But the packing or the warehouse handling seems sloppy and the customer interaction left something to be desired. I won’t reorder from them, not after this. I did try a different vendor afterward and got five cases with only a couple of tiny dents, so it’s clearly avoidable. In short: product okay, handling not, customer service uneven. If they fixed packaging and were more flexible on returns, I’d consider them again.