PacSun - Reviews and experiences

I recently bought a t-shirt for my grandson from the store, but unfortunately, when it showed up, it didn't fit him right. I tried to contact customer service to figure out how to return it, but it was a real challenge to actually talk to someone. The only way to reach them was through their website, and even then, I never heard back. So, I ended up just donating the shirt to Goodwill. It was disappointing to deal with such poor customer service from the store. I'd suggest others think twice about shopping there if they want quick and friendly customer support.

Eh, so I bought something online, and let me tell ya, it was a bit of a gong show dealing with the customer service team. The website messed up my address on its own, so my order got sent to the wrong spot. When I tried to sort it out, they told me I needed to file a police report to get a refund, which seems a bit much considering it was their mistake. And on top of that, different customer service peeps were saying different things - one said my refund was good to go, but another had no clue about it. Total mix-up causing a lot of headaches and delays.

I'd totally suggest checking out that store - the manager, Ashly, is so laid-back! She was the only one there and handled my bro's hoodie exchange like a pro. She didn't get stressed or annoyed at all, just super cool. She definitely deserves a raise!