PacSun - Reviews and experiences

I tried to return my purchase online and it was a nightmare. The chat bot was useless and I couldn't reach customer service over the phone because of Covid leave. They told me to drive 80 miles to the closest store, which was crazy. And on top of that, I didn't even get my shipping costs back. I'm never shopping there again!

I bought something from that store and was so surprised by their crazy return policy. They make you pay $10 to return stuff, and won't even let you exchange sizes without telling you ahead of time. It's pretty shady that they didn't mention this when I bought the item. It kinda feels like they want to trick people into keeping stuff they don't really want just to avoid the return fee. Just a heads up, this store isn't very straightforward with their rules and will try to get every penny out of you.

I bought something from that store not long ago, but had to give it back. What a hassle! The return part on their website wasn't working, so I couldn't even start the process online. I tried calling their customer service, but no one picked up. And to top it off, they didn't make it clear where I could send the thing back by mail. I was left feeling lost and annoyed. Honestly, the whole thing was a letdown and felt kind of shady.

I bought two Essential shirts at this store, and they turned out to be way bigger than I thought. I didn't know that this brand runs large, since it was my first time buying from them. I got the shirts as gifts for my friends, but now I found out they don't do refunds, exchanges, or store credits. This really bummed me out because now I'm stuck with these huge shirts that I can't use. I won't be shopping here again and I won't be telling others to do so either.