PacSun - Reviews and experiences

I can't believe how terrible the service was from this company. I ordered a bunch of stuff and ended up getting two shipments with 8 missing items. How does that even happen? When I called to complain, I was met with some seriously incompetent people. Jane, the one who responded to my email, actually had the nerve to suggest I file a police report because the weight of the packages matched what was sent. That's just absurd.

I ended up dropping a bunch of cash on some clothes, but the priciest ones never showed up in my package. Dealing with customer service was a total nightmare - they said the missing items were sent out late and then they sent me the wrong thing altogether. I had to pay to send back their screw-up, and I still never got my missing items. It was a total disaster and I feel like I got ripped off big time.

I ordered $300 worth of items a few weeks ago and I still haven't gotten my package. The carrier said it's lost, but the company is making me wait even longer. This customer service is just terrible!

I bought some really cute blouses for my best friend but only received 3 out of the 11 I ordered. I can't even figure out where the rest of them are! I've called them multiple times and all they keep saying is that they'll fix it, but they never actually do. It's so frustrating!

This company has gone and disappointed me again. I thought I'd try them out one more time even after past letdowns, but no luck. I ordered some hoodies and jeans, choosing their supposed "guaranteed" Christmas delivery. But wouldn't you know it, my stuff wasn't even sent out by the date they promised. When I tried to get in touch with customer service for some help, they ignored me completely. It's so frustrating to have this online ordering system let me down two years running.

I ordered some new clothes online and was so pumped to get them. But then, after what felt like forever, I found out they were out of stock. Like, for real? How can a company not even know what they have in stock? It's such a letdown, especially when you're all geared up for a fresh wardrobe. Skip this company if you want to actually get what you paid for.