Ostrichpillow - Reviews and experiences

Omg, I can't even believe it, the pillow I ordered was a total nightmare online shopping experience! I messed up the address and tried to reach out right away, but they weren't available over the weekend. The order got sent out automatically and when I tried to fix it, they were incredibly rude! They straight up told me, "Sorry, can't help you". Seriously, like, what? I had to send more emails just to get them to hear me out. And they wanted to charge me more than the shipping cost to return it - nope, not happening! Definitely not shopping with them again!

I have to say, the customer service I got was just amazing. Patricia, the person I talked to, was so helpful and really went out of her way to make sure all my questions were answered and that I got what I needed. She came up with a solution that not only met but actually surpassed my expectations. It's not often you find such great customer service nowadays, and I really appreciate all the help I got.

So, I bought this heated neck wrap not long ago, and it came with a handy bag to keep it in and protect it. But, I ended up losing the bag after just a few weeks of using it. I reached out to customer service, hoping to get a replacement, but I was out of luck. They told me they didn't have any extras in stock. I was pretty disappointed with the lack of help and felt let down by their customer service.