Ostrichpillow - Reviews and experiences

I ordered something online and they said I was gonna get free shipping, but then they charged me $14 when I placed the order. The customer service told me it's because I'm in Australia, but they didn't explain that on their website. It's so frustrating!

Hey there, just a heads up for my fellow U.K. buyers - the website might not actually be as local as you think. I recently got hit with a huge £240.00 import fee, almost half of what I paid for my items! At first, I was told I had to pay it, but I decided to refuse the package. Luckily, the person in charge of first impressions stepped in and assured me they would provide better training for their team and resolve my problem. However, my bank was already in the process of doing a chargeback. UPS wasn't much help either since I wasn't the one who sent the package. In the end, my items showed up without any import fees and even came with a bonus gift to make up for the hassle. Massive shoutout to the Director of First Impressions for coming through in the clutch. Just a friendly suggestion - maybe consider reaching out to customer service before you make any purchases.