Origins - Reviews and experiences

The skincare products from this place are amazing, I totally love them. But man, the delivery service was a total mess. They use some third-party delivery company that is so unreliable and can never stick to the schedule. When my order disappeared, Origins didn't even own up to it and just said, "thanks for being patient", like that would solve anything. It's kind of a bummer that a company that prides itself on being top-notch doesn't bother to make sure their delivery game is on point for their customers.

I recently ordered a gift set from this company and I gotta say, the whole thing has been a huge letdown. Waited 10 days and still no sign of the package, so I reached out to customer service for help. The first person I talked to said the package would show up, but I knew better – it had been sitting still for 9 days, pretty clear it was lost. When I got in touch with customer service again, this time they admitted it was lost and offered to send a replacement. But when I asked for express delivery to make up for the mess up, they backtracked and said it would still take 5 days – which is the regular delivery time! Felt like they didn't really care about fixing things or giving good customer service. And to top it off, got a condescending message telling me to have a great day, even though I was super frustrated. This whole thing has left a bad taste in my mouth, and I won't be shopping with these folks again. As a makeup artist who values honesty with my people, I'll definitely be letting them know about the lousy service I got.

The website was super easy to use, I found exactly what I needed without any trouble. The products were top-notch and packed really well, so they got to me in pristine condition. The shipping and delivery were quick and smooth, my order arrived in just a few days. I had a fantastic experience ordering online from this company.

I ordered perfume ages ago and it STILL hasn't shown up. I emailed them to complain and ask for a refund, but all I got back was some lame generic email saying it might take up to 12 days to get my order. It's been well over a month now and I am so over waiting!