OOFOS - Reviews and experiences

I eventually got a full refund, so I’m relieved and a little impressed they followed through. I ordered a cheap pair of plastic flip-flops on July 21 and by August 11 nothing had shown up. First emails got no reply, then one finally came with a tracking number that, oddly, showed the package was never delivered. They told me to deal with USPS myself. I asked for a refund and told them they could try to find the shoes if they wanted. After more waiting I had to hunt down a phone number — hiding it on the site is annoying — and call them. That got the refund. It was a hassle and wasted time. So, not great service, but fair outcome in the end. Tip: keep screenshots and be ready to call. I’d order again only if I had no other choice.

The return and exchange policy at this store is amazing! I had to return something recently because it didn't fit right, and it was so easy and fast. I went on their website to start the return, took the item to a nearby drop-off spot, and got my money back in just a few days. It was such a hassle-free experience, I was really impressed.