Oliver Bonas

Oliver Bonas - Reviews and experiences

Average rating
8.4 /10
Based on 27 reviews
Oct 2023-May 2024
Star distribution
50
419x
37x
21x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (27)

vibrant, fun, versatile clothing

Service

I love shopping at this store! The layout is well-organized, making it easy to browse through the vibrant collections. The staff is super helpful and really goes the extra mile to help customers find the perfect pieces for their style. During my last visit, they even helped me pick out items that suited me perfectly, which was amazing since I was shopping by myself. The clothes at this store are not only stylish but also versatile, giving lots of options for different looks. I've been to Oliver Bonas twice now, and I hope the quality of the clothing matches its unique and trendy appearance. Overall, it was a great shopping experience with a fantastic selection of clothing and excellent customer service.

Bag straps

Service

The store had a lot of things to buy and the staff were really friendly and helpful. I went in to get a bag strap for my friend because she liked mine.

Very friendly and helpful staff

Service

I went to the store and couldn't find what I was looking for, but the staff were really friendly and helped me find the perfect belt. They even gave me some advice on how to style it. They said I could try it on in the fitting rooms with my outfit from another store to make sure I liked it. The customer service was excellent and I left feeling happy!

Earrings purchase

Service

I had the best time at the store this afternoon when I picked up a beautiful pair of earrings. The staff there were really helpful and actually listened to what I was looking for. They even gave me some cool suggestions that I hadn't even thought about. The store was super organized and had a great variety of stuff to choose from. All in all, it was a really nice shopping trip.

Dress order

Service

The cashier at this store was so amazing, eh! She really went out of her way to help me find the right size for my dress. She not only checked the size in person, but also offered to order it online for me. Her friendly and patient personality really made my shopping trip great. The stuff they sell here is super high-quality, so I'll definitely be back for more shopping, no doubt aboot it!

Gym gear purchases

Service

I've been to this store a lot, eh? But I've seen a big difference in how they treat me based on what I'm wearing. Usually, when I walk in wearing my gym clothes - ya know, black leggings, runners, and my Adidas coat - I feel like the staff are sizing me up. One time, a worker even followed me around the small store, which made me feel so awkward that I just left without buying anything. But on my last visit, I was dressed in bright colors, had my hair down, and put on some makeup after brunch and a few drinks. The staff were way more friendly towards me. I also noticed that there were some black staff members there, who were super welcoming and chatted with me. In general, I find the vibe in this store kinda uncomfortable, even when I'm not in workout gear. It seems like the staff kinda look down on you, no matter how much you're spending. But my most recent trip was a nice surprise - the staff were just lovely!

Clothing item and home decor

Service

I recently went to that store and I gotta say, I was pretty disappointed with how the staff treated me. Not only were they not helpful, but they were also really rude. The boss there, especially, was so dismissive and talked down to me when I just asked a simple question about what they had in stock. It was like I was bothering her just by being there. And on my way out, I overheard her talking trash about me to another employee, making fun of my question and calling me dumb. It was totally unprofessional and made me feel disrespected as a customer. Needless to say, I won't be going back there again.

Earrings gift

Service

I got a really nice set of earrings for my sister-in-law as a gift and I got such great service from the salesperson. They even wrapped them up for me, which was a nice touch. The earrings are so pretty and special, I can't wait to see my sister-in-law's face when she opens them.

Gorgeous dress found in the store

Service

I was so excited to find this gorgeous dress at your store, but, darn it, they didn't have my size in stock. The staff really pulled through though, they called another store and had it saved just for me. Their customer service was top-notch, made shopping a breeze, and I got the perfect dress for the wedding. I am seriously impressed by the service and the quality of the dress.

Trousers and tops

Service

I went to the Liverpool branch just to look around, not planning to buy anything. Ended up trying on some pants and Sylvia gave me great service. She recommended a different style, showed me a few options, and even helped me pick out a top. I was really impressed by her customer service and how patient she was. I'll definitely be going back.

New dress and candle

Service

I went to the store for the first time and was really happy with how nice the staff was. The store was bright and organized, so it was super easy to find my way around and look at all the clothes and home stuff they had. The clothes were really well-made with lots of different styles and colors to pick from. The home stuff was also really cool and not too expensive. I had a great first visit and will definitely go back again.

Earrings purchase

Service

I had a question about some earrings I wanted to buy. I reached out to customer service and was really happy with the help I got from a rep named Charlotte. She listened to me carefully, answered all my questions, and gave me all the info I needed to choose the best earrings. Charlotte's top-notch customer service skills really stood out and made my experience super positive. Thanks to her, I'll definitely be coming back to buy my earrings from this store.

Dress and jeans

Service

I went to the store to find a dress and ended up also buying a pair of jeans. The salesperson was super helpful, she really went out of her way to help me find a specific item I had seen on the website for my sister. She was so kind and attentive, it made the whole shopping trip really enjoyable.

Lamp replacement

Service

I ran into a little problem with a lamp that our kids got for my wife as a gift. It was faulty and I needed a replacement part. The folks at the store were amazing in helping us out. They got back to me right away, looked into the issue, and gave me a few options to fix it. They ended up replacing the faulty part for free and the whole thing went super smoothly. It's rare to find customer service this good, but Oliver Bonas really came through.

Homeware items

Service

I recently bought some homeware stuff from this store, and I gotta say, I'm pretty impressed. The products are always top-notch quality and I keep getting compliments on the stuff I buy. But, on my last order, I noticed that one item wasn't up to the usual standard. So, I contacted customer service to talk about it and man, they really went above and beyond to help me out. The rep made sure I was happy with my purchase in the end.

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About Oliver Bonas

Oliver Bonas is a UK-based independent lifestyle store, established in 1993 by Olly Tress. The company specializes in selling a unique mix of fashion, jewellery, homeware, and gifts, sourced from around the world and often designed in-house by a team of designers. Initially started as a small shop selling handbags and jewellery in London's Fulham Road, Oliver Bonas has since expanded to over 70 stores across the UK. The brand is known for its distinctive aesthetic, combining playful use of colour, pattern, and design, making its products stand out in the retail market. Oliver Bonas emphasizes ethical trading and aims to ensure that the products they sell are produced under fair conditions.

Contact Information

Unit F, Davis Rd Industrial Park

KT91TQ Chessington

United Kingdom

📧 askus@oliverbonas.com

☎ 020 8974 0110

🌐 oliverbonas.com

Last update: November 29, 2024

Website
Menu