Oliver Bonas - Reviews and experiences

The company has always had a good reputation, but the ceiling light shade I bought recently was a letdown. The delivery went smoothly, but the item came damaged - it looked like someone had cut it with a scalpel on the velvet material. The finish quality didn't meet my expectations based on my previous experiences with the company. They gave me the choice to return it or keep it with a 30% discount, but the damage is too bad for me to keep it. I'm currently trying to discuss this offer, but haven't had any luck yet. It's frustrating to deal with returning items that should have been up to standard in the first place. I hope to get a better offer from the company soon and I'm disappointed with how the situation has been handled so far.

So I bought this table from the store recently. But when it showed up, one of the legs was broken. Pretty bummed out about it, especially since it's a three-legged table. Contacted Customer Services and they asked me to send pics of the damage. Dealt with a woman named Shauna, and she was awesome! Got a replacement table sorted out real quick. Shauna was so helpful and friendly, she really went the extra mile to make sure I was happy. I've always had good experiences with this store before, and this time was no different.

I recently had the pleasure of dealing with the customer service team about a refund and exchange for an item I lost the receipt for. When I called to ask about the process, a really helpful representative explained all the options to me. They were patient and made sure I understood everything, especially the prices and any ongoing sales. <br><br>When I went to the store, I was greeted by a lovely employee named India. She was so welcoming, friendly, and genuinely interested in helping me. She searched through the store records to find my receipt and gave me a full refund without any trouble. Her positive attitude and willingness to help made the whole experience stress-free and enjoyable. <br><br>I always find the sizing and fits at this store to be comfortable and accurate, which makes shopping super easy. The team at the Milton Keynes store is always friendly and welcoming, creating a great atmosphere for customers like me. The easy refund and exchange process, along with the friendly staff, makes shopping at this location a pleasure. I really appreciate the effort they put into ensuring customers have a positive experience. <br><br>One thing I love about this store is how the team members dress in their own unique styles, adding a personal touch to the shopping experience. This, along with the diverse selection of clothes available, really encourages customers to try new looks. Overall, I had a fantastic experience with the customer service team at the Milton Keynes store and would definitely recommend them to others looking for a seamless shopping experience.

So I went to the store with my broken Christmas bracelet, and Alex and Emma were super awesome and helpful. They didn't get upset that I lost the packaging and managed to hook me up with a new one. I really appreciated how friendly and helpful they were, so big thanks to them!