OKA - Reviews and experiences

I ordered two mirrors a long time ago, eh? The website said it would only take two weeks for them to be in stock. But, surprise surprise, five whole weeks later and after annoying them four times, they finally said the mirrors were on their way. Fast forward two more weeks, and I still don't have my mirrors. And to make matters worse, they're not even responding to my emails to check on my order. So, I just asked for my money back... and surprise, surprise, they're not responding to that either. Like, seriously, get it together, eh!

I had such a great experience with the room design at this interior design company. The team really nailed it with a design that was not only beautiful but also super functional - it totally exceeded my expectations! I ended up buying all the recommended items and was so happy with the quality and style of each piece. Elliot and Sean, who handled the delivery, provided top-notch customer service. They were so polite and careful with everything, making sure it all arrived in perfect shape. I did have to return one piece that ended up being too big for the room, but the team was so understanding and even scheduled a return visit to pick it up - they really went above and beyond. Their willingness to make sure I was happy deserves a solid 5-star rating for sure.

I recently bought a sideboard from this company and was really let down when it was delivered. It looked nothing like the lovely distressed cream colour I saw in the online pictures. Instead, it was a dark grey-green shade that just didn't match my home decor. I reached out to Customer Service with some photos of the item next to the online version, and they admitted that the problem was with their artificial lighting during the photo shoot. However, they only offered a full refund as a solution. Despite the wrong colour, I have to say that the sideboard's measurements and style are actually quite impressive. But now, I have to spend more money to repaint it since they wouldn't give a partial refund. I think it's pretty bad that they didn't seem very willing to work with me, especially when the mistake was clearly on their end.