Nixon - Reviews and experiences

I messed up my order and tried to fix it, but I couldn't change it online. The customer service was really rude and wouldn't let me cancel my order, even though it hadn't been sent out yet. The person I spoke to wouldn't even let me talk to their manager, and when I finally did, it seemed like they magically changed genders during our chat. How does it make sense to send back something nobody wants? Nixon needs to step up and let people correct their orders before they're shipped out. It's all a big mess.

I wanted a black leather strap for my watch, but it took me 5 months of emailing Nixon to try and get one. They only offered brown or a red & blue stripe, and when I finally gave in and got the brown one, it was an ugly orange color that didn't match my watch at all. Nixon didn't even tell me I couldn't exchange it until after I paid! Never buying from them again, terrible customer service.

I bought a watch not too long ago and was really impressed with the quality, honesty, and overall product. But I was hoping for a better customer service experience.

I just bought something during a Black Friday sale and had some billing problems that caused my order to be cancelled twice. But when I contacted customer service for help, I was impressed with how quickly and helpful they were. The team checked my situation and said they would still give me the discount from the sale, which made everything easy. The person I talked to knew about my problem and made sure the offer went through smoothly. Overall, I was really impressed with how professional and supportive they were.

I bought a tide watch from this company, but it stopped working in less than a year. I tried contacting their customer service for 2.5 months, but they didn't help me at all. Not only was the product bad, but the customer service said it was my fault instead of taking responsibility for their poorly made item. It's really disappointing to see a company like this not backing up their products and not offering any real solution for their customers. I warn anyone thinking about buying from this company to be careful because they don't take responsibility and their products aren't that great.

I was really let down by my experience at your service center. I sent in my watch to get the battery replaced and resealed, thinking it would be quick and well done. But after nearly two months, I hadn't heard anything from you. I had to take the initiative and contact you by email and phone, just to learn that my watch was sent back without the service I needed. This lack of communication and professionalism is not okay, especially when I'm paying for a service. I'm really unhappy with how everything went down, it feels like my time and money were just thrown away.