NHL International Shop - Reviews and experiences

Oh gosh, the customer service at this store is a total mess. My delivery never showed up, and the proof of delivery they sent me doesn't even have the right address on it. When I reached out to them on their chat, they said they'd look into it and get back to me in 72 hours. But, it's been 96 hours now and I haven't heard a peep. After checking in, I found out they hadn't even started the investigation. They said they would now and give me an update in 72 hours, but once again, I got nothing after 96 hours. So, I emailed them for help and it's just been me repeating the same info over and over again. It's been over 2 weeks since my order should have arrived, and no one seems to be stepping up to sort things out.

I ordered something at the end of August and they said I'd get it in early September. But, it didn't show up when they said it would, which really annoyed me. I tried emailing customer service for help, but they kept sending me useless replies. It took nearly 6 weeks for my order to show up, way longer than it should have. That just showed me they don't really care about their customers. All in all, it was a crappy experience and I won't be buying from them again.

I ordered this sweet Toronto Maple Leafs hockey jersey and it literally took ages to get here! I had to keep bugging the store with emails and they never really gave me straight answers. It was so annoying, like I'm never shopping with them again.

When I got my order, I was happy with the jersey and hat I bought. They were good quality, just like I expected. But I was disappointed that they took so long to arrive and that customer service didn't keep me updated. I tried reaching out a few times to ask about my order, but their replies were slow and not very helpful. Overall, I'm satisfied with what I bought, but it would have been a better experience if they improved their delivery times and communication with customers.

I bought a team jersey from this shop not long ago, and to be honest, my experience was pretty disappointing. I placed my order in early November, hoping to get it in time for a special event. But the delivery was way behind schedule, and even after reaching out to the company and the shipper multiple times through emails, I still haven't received my order. It's really frustrating to pay for something and not get it when you expected it.

I bought something back in October, and it's now January with no sign of it being processed. I've tried reaching out for help several times, but all I hear is crickets. It's frustrating to be left in the dark without any updates or explanations, especially with Covid causing delays. If I had known about the terrible customer service earlier, I would have definitely taken my business elsewhere.

I recently bought a VGK long sleeve shirt from this online shop and honestly, I had a really bad experience. I ordered it on March 27th and paid for it, but it hasn't arrived yet. To make matters worse, there doesn't seem to be any way to get in touch with the website to ask about my order. There's no phone number listed, and my emails have been ignored. I love the Vegas Golden Knights, and I was excited to support them by buying their gear, but this whole thing has been a huge disappointment. I won't be shopping on this site again, and I recommend others steer clear too.

I really thought I hit the jackpot with this jersey I bought, but it turned out to be a total disappointment. The t-shirt I was so excited about never arrived, and now I can't even get anyone to reply to my messages asking about it. It's been a pretty awful experience. Can you believe how misleading the advertising was and how terrible the customer service has been?