Moroccanoil - Reviews and experiences

I recently bought a hair treatment product from this company, eh. But, I gotta say, the customer service was pretty brutal, eh. I got a confirmation that my order was shipped, but ya know what? Never got the product, eh. So, I reached out to ask about it, and all I got was slow responses and no help, eh. The customer service rep just closed my case without fixing the issue, so now I'm annoyed and not happy, eh. They said they sent a replacement, but it's been weeks and still no sign of it, eh. Clearly, they don't care much about making their customers happy, eh.

I ordered something back in November, but it got sent to the wrong place. They never gave me back my fancy shampoo. I tried calling, but they never answer. I emailed them, and they said they would send it, but still no sign. What a rip-off!

I ordered some stuff online and got it super quick in just 5 days. Everything came without any problems, and I really love what I got. The quality is seriously amazing, and you can tell this company really cares about the little things. I'll definitely be coming back for more.

I'm pretty bummed out about the service I got from that company. I ordered some hair stuff like two weeks back and it still hasn't shown up. I reached out to the customer service team and they told me that my order is just chillin' at some FedEx spot. It's super annoying that they won't give me my money back even though I haven't even gotten what I paid for. I was hoping for better communication and faster service from a big shot company like them.

I recently bought 2 sets of orders from your site, and they were supposed to come in one package. But, surprise surprise, the package got sent back by the company with no info at all. I had to reach out to the delivery folks to figure out what was going on. The lack of communication and clear info from your end is really bumming me out. I've been a fan of your stuff for a while, but now I'm feeling pretty peeved and let down. I can't even find a customer service number to call, and my emails are being ignored, which just adds to the frustration.