Moroccanoil - Reviews and experiences

I recently bought something from that company and man, my order was seriously late. Like, it showed up way after I had already bought the same thing from a different brand. I tried to get in touch with customer service about my order number 9000275090, but I never got a reply. That lack of communication really got to me, you know? I was left feeling so frustrated and disappointed. It kind of seemed like they weren't really thinking about customer service, and that was a major letdown.

I ordered something on November 28 and got a confirmation email right away. But, as of December 11, I still haven't heard anything about when it's gonna ship. I've sent four emails, but haven't heard back from their customer service at all. When I tried calling, they just had me email them too, and there's no way to talk to a real person or leave a message. It's really disappointing how they're not keeping me in the loop or responding. Now, I want to cancel my order because of the delay and buy something else. It's frustrating to see that the bad reviews about their customer service are true, and it seems like they don't really care about their customers. I'm so fed up that I've decided to dispute the charges with my credit card company because I feel like they're not being honest or looking out for me.

I recently bought something from this company, but I've been having a hard time getting a hold of their customer service. I've tried reaching out several times about my order, but haven't heard back from anyone. It's frustrating not having a phone number to call for help. On top of that, my order was supposed to have been shipped, but I haven't been given any tracking details. It's been 9 days since I placed my order and the lack of communication is really not okay.