Mike's Bikes - Reviews and experiences

I got this bike from the 8th and Colorado store in July 2021. The tire was messed up and they didn't fix it right. They made me buy a new tire. I complained to Trek HQ but didn't get anywhere. Every time I went back for small fixes, they messed up. The new manager is rude and told me to leave. I'm spreading the word about how unprofessional they are!

I just had a really bad time at that bike shop. The manager was super rude and disrespectful, accused me of lying, and then kicked me out. They made me pay over $300 for a cable installation that wasn't even done right. I had to go back 4 times and they just kept giving me excuses. Definitely stay away from that place!

I just bought some bike stuff at Mike's Bikes and I gotta say, the customer service there is top-notch. The staff really know their stuff and they actually asked me what I needed before suggesting the right products for me. They went above and beyond to make sure I was satisfied with my purchase. I highly recommend this store if you're looking for quality bike gear.

I just bought a mountain bike from this bike shop, and I have to say, I was really impressed with the service. Even with all the shipping delays happening right now, my bike came in a decent amount of time. The customer service was amazing - the staff was super quick to answer my questions and deal with any issues I had. It's awesome to see a company that can still provide excellent service even when things are tough. I'll definitely be coming back to shop here again.

My recent trip to the bike shop was amazing. I was heading to the demo forest in the Santa Cruz mountains when I noticed a part had fallen off my front wheel. The folks at the shop, especially the manager and head tech, really went out of their way to assist me. Even though they didn't have the exact spare part, they managed to find a solution from another bike so I could keep riding. Their commitment and willingness to help were really something. They also gave me some great advice on the best trails in the area. I'm so thankful for their outstanding service and help.

I recently got myself a gravel bike and a hard tail mountain bike from this store here. I bought them online and picked them up at the SF location. The whole buying process went really smoothly and lived up to what I was expecting in terms of service. But let me tell you, where Mike's Bikes really impressed me was in their service department. The staff there treated me like one of their own, really going the extra mile to make sure my bikes were taken care of. I've had some not-so-great experiences at other shops before, but Mike's Bikes was like a breath of fresh air. They didn't just do a great job with regular maintenance, but also helped me out when I messed up my own bike repairs. I gotta give special props to Devin and Rene - their kindness and know-how really made a difference for me. After a nasty accident left my SC Stigmata in rough shape, they managed to fix everything up and get me back on the road. The professionalism and attention to detail I got from the team at Mike's Bikes really sets them apart in the industry. It's not always easy to write raving reviews for bike shops, but when it comes to Mike's Bikes, it's a piece of cake. If I could, I'd give them 6 stars without a doubt.

I brought my bike to Mike's Bikes recently to get a new headset installed. When I went to pick it up, I noticed that my rear bike lights were missing. Those lights were not only pricey but also unique, and they really made my bike stand out. It's crazy to think they were gone, especially since the seat had been adjusted so the staff should have seen them. When I asked about the lights, the staff didn't seem to care and wouldn't take responsibility. I'm positive the lights were on the bike when I brought it in for service. It's frustrating to have my stuff treated carelessly, especially after paying a good amount for the service.

These folks at the bike shop really know what they're doing! I brought in my old school bike that needed some serious love, and they did an amazing job fixing it up. They not only solved the problems, but they also kept that classic vibe alive. I'm really impressed with their experience and talent. Excited to go on some longer rides with my newly upgraded bike. Big thanks to Mike's Bikes for the awesome service and careful work!

I had such a good time at this store. The people working there were so friendly, knew their stuff, and were super helpful. They gave me good advice without talking down to me, and they were able to order in things they didn't have right away. They have a great variety of spare parts, which was really handy for me. I totally recommend this place to anyone looking for biking gear or needing repairs.