Mike's Bikes - Reviews and experiences

My experience with this company was really disappointing. I sent an email about an order and was told it would take 7-10 days for a response. I didn't hear back, so I tried reaching out on their Facebook page with no luck. When I called, I couldn't talk to anyone and was told to go back to email. Feeling frustrated with the lack of communication, I asked to cancel my order on Facebook after seeing negative reviews. The reply I got was so unprofessional, full of insults and name-calling, and they said they didn't want my business. This kind of customer service is totally unacceptable and I wouldn't recommend dealing with them.

So, I bought this Shimano RT900 Disk rotor from this store not too long ago. I was really excited to get my hands on it quickly since they said it would only take 2-4 business days for pick up. But after 3 days, I saw that it was out of stock on their website. When I reached out to customer service, they just told me they were out of stock with no update on when it would be back. I was pretty upset because I picked this store thinking they were reliable. The fact that they didn't keep me in the loop about the stock situation was disappointing and made me feel like I wasted my time. When I order something important like a bike part, I expect to be told right away if there are any changes. This whole experience wasn't great and now I'm unsure if I can trust this store again in the future.