Mike's Bikes - Reviews and experiences

So, I went to this bike shop not long ago to pick up a bike accessory, and I gotta tell ya, I was really let down by the service. It felt like pulling teeth just trying to place my order, and the customer service was seriously lacking. Then, when my item finally showed up, it wasn't what was promised and I had to go through all the trouble of returning it. On top of all that, the prices weren't all that great compared to other bike shops around here. Honestly, I wouldn't suggest this place to any cyclist looking for an easy and stress-free shopping trip.

I got a new bike last week and the back wheel thingy broke after only 3 rides around the block. I messaged them, and they took so long to reply and then just said they couldn't do anything about it. Ugh, so frustrating.

I recently bought a bike online that was supposed to come already put together by the company. I could have just gone to a store nearby, but they didn't have the colour I wanted. The bike got here pretty quickly, but I was let down by the assembly job done by the company. The handlebars had a sticker that was stuck on badly and hard to remove, the cranks were all scratched up when it got here, and some parts weren't wired right, so I had to put in extra work to get it set up. I was hoping for better service since the assembly was mandatory. Now I have to take it to a local store to make sure the assembly was done right.

I bought two bikes from this shop not long ago. I got an Orbea Wild and then a fancy one a month later. The customer service was brutal. The first bike took a while to get to me, but I was okay with it. The second bike was even worse - it arrived late and was missing some important stuff like paperwork, manual, and shock accessories. Plus, it looked like it had been used already, with scratches and a bell attached to its charger. When I contacted customer service about it, they gave me a disappointing answer.