Mielle - Reviews and experiences

I reached out to customer service because my order was missing, eh. They didn't even bother reading my email or checking out my proof, so rude. They blamed me for not getting my stuff, not cool, dude. Mielle was better before they got bought out, now the service is terrible. I'm switching to Kaleidescope and Tabitha Brown from now on, for sure.

I just placed an order for a bundle of products, but when it arrived, it was all mixed up. But let me tell you, the customer service I received was top-notch! They not only let me keep the wrong items but also sent me the right ones right away, no extra charge. They really care about their customers and making sure they're happy. The people I talked to were so nice and really went out of their way to fix everything. I'm super happy with how they handled it and will for sure keep shopping with them.

I'm really disappointed with the service I got from this company. My hair care products have been MIA for over a month now, and every time I talk to customer service, it's just one excuse after another. First, they said one of the things I bought was out of stock and only offered me a lousy $5 credit. Two weeks later, they said my order would ship out that day, but it didn't. And then they had the nerve to say I still owed them $6.39, even though I had already paid in full. It's frustrating and disappointing. I won't be ordering from them again.