Mielle - Reviews and experiences

I can't believe how awful my experience has been with this company. I ordered haircare products nearly a month ago, and my order hasn't even been processed yet. The lack of communication is terrible, and they've removed the chat option from their site. When I called the corporate office, they just sent me back to the website for help. It's so frustrating not knowing what's going on with my order and not getting a straight answer from anyone there. And to top it off, they won't cancel my order or give me a refund, blaming a recent sale for the delay. I've never encountered such terrible customer service before.

I recently bought something from this company and let me tell you, it was a complete disaster from the get-go. They said my order would be processed in 1-7 days, but when that time passed, I got nothing - no updates, no shipping info, nada. So I reached out and suddenly they need an extra 14 days just to process it, not even ship it. Like, seriously? They blame it on being super busy, but that's not my problem as a customer. Plus, they can't even stick to their own rules, which is so uncool. And then, to top it all off, they accidentally emailed me info meant for someone else, including that person's personal details. What a privacy nightmare! In the end, they wouldn't cancel my order or give me a refund. Seems like they don't care about customer service or acting professional at all.