ME+EM

ME+EM - Reviews and experiences

Average rating
8.4 /10
Based on 24 reviews
Nov 2023-May 2024
Star distribution
51x
417x
32x
24x
10

Review transparency

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Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (24)

Stylish clothes

Service

Oh my goodness, I absolutely adore the clothes at this store! They're just so stylish with really cool designs and trendy fabrics. I picked up this adorable outfit that's now my absolute favorite. The customer service was fantastic as well, they assisted me with a return while I was away on vacation. It was top-notch service, I'd give it a perfect score!

Black dress purchase

Service

The customer service at this store is seriously amazing, eh? I had a bit of a problem with my order, but Claire got back to me right away and fixed it up no problem. I was really impressed by how much they cared and paid attention to all the details. It's not easy to come by such great customer service these days, so I'm thankful for the awesome experience I had with this store, eh?

Dress purchase

Service

I bought a dress from this company recently and I gotta say, I was really happy with the whole experience. The dress looked just like it did in the picture, but it didn't come with a belt like it showed. I saw a magazine later on that showed the dress with a belt, so I contacted customer service to ask about it. They replied super quick and sent me a belt. Their service was top-notch and it shows that they really care about keeping customers happy. I've bought clothes from them a few times now and the quality is always on point. That's why I keep coming back to shop with them.

Sweatshirt purchase

Service

I bought a sweatshirt that wasn't the greatest quality, but when I contacted them, they fixed it immediately! Really pleased with how they handled it, excellent customer service! Thank you!

Skinny jeans and a blouse

Service

The customer service at this place was amazing. Claire really went the extra mile to help me find the right sizes and even explained how to convert US sizes to UK sizes. I was really impressed by her professionalism and patience.

Customer Service Experience

Service

I gotta say, the customer service at this store was top-notch. I talked to this lady named Gilda and she was amazing - so knowledgeable, helpful, and really on the ball. Gilda totally goes above and beyond for this company. She helped me out with all my questions and any problems I had. Her professionalism and dedication to making sure I was happy with my experience really stood out.

Customer Service Excellence

Service

The customer service at this store is amazing. Every time I've had a problem, they've been so quick to respond and super helpful. I can't praise their service enough.

Dress availability query

Service

I've been a loyal customer of this brand for a few years now and I've always loved the quality and style of their clothes. But my recent visit to their store in Marylebone was really disappointing. I called ahead to ask about a dress in a different color than what was online. The person I talked to in the store was so rude and not helpful at all. They seemed like they didn't care at all about my question, which made me feel unwelcome and like they didn't value me as a customer. I know not every interaction can be perfect, but this one really made me think twice about supporting this brand in the future.

Spring dresses

Service

I just bought some spring dresses at this store, and let me tell you, the customer service was fantastic! Claire, the sales associate, really went out of her way to help me pick out the perfect dresses. She listened to what I liked and came up with some great suggestions that I never would have thought of. I was really impressed with the exceptional service I got.

Recent clothing purchase

Service

The last time I shopped at this store was awesome. The clothes are super high quality and the styles are on point, trendy but still timeless. There was a little hiccup with the sizes, but the customer service team went out of their way to fix it and make sure I was happy. I really appreciate them going the extra mile to make sure I had a good shopping experience.

Excellent Customer Service

Service

I had a great chat with Claire and her coworker at the store yesterday when I had an issue with my bill. They were both so helpful and patient, even going the extra mile to help me with my order from another country. Claire took the time to explain all my choices and guided me through the process, making sure I was happy with my purchase. Thanks to their top-notch service, I was able to sort out the problem and buy all five items I wanted.

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About ME+EM

ME+EM is a British fashion brand known for offering contemporary women's wear. The company was founded by Clare Hornby in 2009 with the aim of providing high-quality, versatile clothing designed to offer style without sacrificing comfort. ME+EM's ethos centers around creating timeless pieces that can be transformed or adapted for multiple occasions, thus promoting a "buy less, buy better" approach to fashion. The brand has gained recognition for its luxury fabrics, precise tailoring, and innovative design features, which together cater to the needs of modern women seeking functional yet fashionable wardrobe staples.

Contact Information

WestWorks, White City Place, Wood Lane

W12 7FQ London

United Kingdom

📧 enquiries@meandem.com

☎ 03456 800 975

🌐 meandem.com

Last update: November 29, 2024

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