MaxAroma - Reviews and experiences

this was a disappointing first buy — the main item never showed up. I bought it as a birthday present for my wife (had to replace a broken gift last minute, so timing mattered) and even though the package arrived on time and needed a signature, it only had two little bonus samples inside. The box felt suspiciously light and the tape looked like it had been messed with. I checked emails thinking maybe the real item shipped separately — nothing. One order, one package. I tossed the box because I honestly thought everything was in there and I wasn’t storing trash, which I can admit might’ve been a mistake in hindsight. Customer care said they’d look into it and then sent a video from the distributor showing everything being packed together. Okay, fair, but that didn’t help me get the $340 item back. Their next steps were basically: file an insurance claim through their insurer or talk to my bank to stop the payment, and could I please send photos and box dimensions? I’d already thrown the box out. After that they said they couldn’t help further. So yeah, service folded when it mattered. I’m a bit bummed — the product would’ve been great if it arrived — and I’d consider giving them another shot if they fixed their post-delivery support and took responsibility sooner.

I really love the price and return policy, it was great! My delivery came right on time and the packaging was top-notch. The perfume smelled amazing, definitely not fake like some I've bought in the past. I've been burned before so I really value finding the real thing. I'll definitely be coming back here when I need more.