
MaxAroma - Reviews and experiences
Nov 2023-Feb 2026
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Reviews (22)
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Not what I expected
Not what I expected
Service
the bottom of the box was a bit squashed, there was some white glue-y residue on one corner, and when I pulled the bottle out it had smudges and a couple of tiny dings near the base. The cellophane was not pristine either, like it had been resealed or handled. I sprayed it right away to see what I was dealing with and honestly the scent itself was… okay, but that first impression was already tainted by the packaging and the obvious wear. You notice stuff like that when you spend real money on fragrance, right.
I tried the batch code on CheckFresh and it wouldn’t validate. That was my main question to customer service — not yelling or accusing, just asking if they could confirm the batch. They came back at me with a clip of them packaging the bottle, but the video was shot from far away and totally blurry. You can kind of see a box, maybe a bottle, if you freeze and zoom at the exact second, but it’s not a convincing proof that the item was untouched when it left them. I had taken timestamped photos as soon as I opened the box, so I sent those. I even screenshot the parts of their own video that contradict what they said, and then things got a bit awkward.
Their replies shifted from defensive to flat-out rude. I tried calling once and they hung up on me. I called again, got a polite lady who transferred me back to the same guy who’d hung up, and he basically asked why I was calling and told me to email instead. So I hung up and replied to the email. The agent’s response looked like copy-paste sales speak, and kept focusing on the cellophane, which I kept saying was not my point — I wanted clarity about the batch code and whether the product was authentic. They even sent a badge image claiming to be an authorized seller, which I later found wasn’t true.
They offered a $60 discount after some back-and-forth. That felt low given how worried I was that the bottle might be counterfeit, and given how it looked on arrival. I buy hundreds, sometimes thousands, in niche fragrances every year, so I’m not someone who jumps to conclusions, but this felt off. I’m glad I didn’t make a bigger order. I’m planning to do a short unboxing and honest take on TikTok once a couple more orders arrive, partly to show people what the packaging looked like and partly to get some community feedback.
So yeah — if you care about how your frag arrives and you value friendly, helpful customer service, be cautious. The ordering process itself wasn’t hard, the price wasn’t the worst, but the delivery presentation and the way customer service handled a simple verification question left me pretty annoyed. I’ll see how the rest of my orders turn out before I decide whether to stop buying from them entirely, but this first run wasn’t great.
Birthday letdown, sadly
Birthday letdown, sadly
Returns & Refundsthis was a disappointing first buy — the main item never showed up. I bought it as a birthday present for my wife (had to replace a broken gift last minute, so timing mattered) and even though the package arrived on time and needed a signature, it only had two little bonus samples inside. The box felt suspiciously light and the tape looked like it had been messed with. I checked emails thinking maybe the real item shipped separately — nothing. One order, one package. I tossed the box because I honestly thought everything was in there and I wasn’t storing trash, which I can admit might’ve been a mistake in hindsight. Customer care said they’d look into it and then sent a video from the distributor showing everything being packed together. Okay, fair, but that didn’t help me get the $340 item back. Their next steps were basically: file an insurance claim through their insurer or talk to my bank to stop the payment, and could I please send photos and box dimensions? I’d already thrown the box out. After that they said they couldn’t help further. So yeah, service folded when it mattered. I’m a bit bummed — the product would’ve been great if it arrived — and I’d consider giving them another shot if they fixed their post-delivery support and took responsibility sooner.
Xerjoff Lira Unisex Perfume
Xerjoff Lira Unisex Perfume
ProductAs a loyal customer of MaxAroma, I gotta say, I'm always blown away by the awesome fragrances they have. Just picked up the Xerjoff Lira Unisex Perfume and let me tell you, it totally knocked my socks off! The scent is so special and it lasts all day, it's definitely a must-have in my collection. I would totally suggest this fragrance to anyone on the hunt for a top-notch and fancy scent.
Quick delivery, secure packaging, excellent communication
Quick delivery, secure packaging, excellent communication
DeliveryI'm really happy with my recent purchase from this company. The stuff I got came quickly and was packaged really well, so everything was in perfect shape when I got it. I got lots of updates about my order along the way, so I always knew what was going on. I totally recommend this company if you need perfume or cologne!
Bought some perfumes
Bought some perfumes
PriceI bought some perfumes from this place and they were really nice! I asked them for price matching and they helped me right away. Now I'm telling all my friends who like perfumes to check them out too!
Fragrance purchase
Fragrance purchase
ProductI just wanted to say that I bought some fragrances from your online store and I was really impressed with the service and products. You guys have a great variety of scents and I was able to find some that I've been looking for everywhere.
Cologne Elixir
Cologne Elixir
DeliveryI recently bought this cologne elixir from an online store, and I have to say I'm really disappointed with it. The package never arrived, and when I tried to contact customer service, they were super rude and didn't even respond. The quality of the cologne was not great either, it smelled weak and the scent faded after only 10 minutes. I only gave this store a shot because of a 40% off deal, but now I wish I hadn't. There are way better places to buy fragrances from, so I'd suggest staying away from this one to avoid getting ripped off.
Custom sample order
Custom sample order
ServiceI recently ordered some custom samples from the company, and I have to say they were really great to work with. I saw them talking about scents in a livestream on social media and thought it would be cool to try them before buying a whole bottle. The samples they made for me were spot on, and I really appreciate how much they helped me out. It's too bad the scents weren't quite right for me, but I'm happy I got to test them out first.
Jovoy Fire at Will
Jovoy Fire at Will
ProductI bought a bottle from them and oh my gosh, it smelled horrible, like a weird combo of strong booze and sweaty old socks. I'm thinking they maybe sold me a fake or a messed up batch, not cool at all.
Niche selection with great sizes
Niche selection with great sizes
ProductI really liked the look of the webstore right from the start. They have a great selection of fragrances that caught my attention. I was impressed with the different sizes they offer and how easy it was to find what I was looking for on the site. The prices were reasonable, which was a nice surprise because it made it easier for me to find something within my budget. Getting free shipping was a nice bonus that added to the overall experience. I ended up ordering a discontinued fragrance, and I was happy to see that it was fresh and arrived quickly. I'm definitely a fan of MaxAroma now and will be coming back for more purchases in the future. Thanks for a fantastic experience!
Clone fragrances
Clone fragrances
ProductSo I just tried out MaxAroma for the first time and I gotta say, I was really impressed with the clone fragrances I got. They smelled exactly like the real deal and lasted all day, which usually doesn't happen with clone scents. Plus, they had a good variety to choose from and the prices were fair. I would totally suggest MaxAroma to anyone wanting nice perfumes without breaking the bank.
Authentic fragrance purchase
Authentic fragrance purchase
ProductI recently picked up a real nice fragrance from MaxAroma and I am really happy with it. The package got to me quickly and was packed well to make sure it arrived safe and sound. Plus, they threw in a free sample of another top-notch fragrance, which was a nice surprise. Compared to other places I tried to buy this fragrance from before, I can confidently say that the one from MaxAroma is the real deal. I found out about MaxAroma from a YouTube review and thought I'd give them a shot, and I'm pleased I did. I had to fork over some hefty import fees here in Canada, but the overall cost was fair, especially with the discount they gave me. I definitely recommend MaxAroma to anyone on the hunt for genuine fragrances.
Niche and designer fragrances
Niche and designer fragrances
ServiceI gotta say, I'm super impressed with the company. I don't usually write reviews, but I just had to tell you how great my time with them was. When I ordered those fancy fragrances, everything went like a breeze. The shipping was crazy fast, even though I'm way up here in Alaska! The customer service was top-notch, and the stuff I got was totally legit. I grabbed a bunch of fragrances for me and my peeps, and everyone's loving their scents. I'll definitely be back for more because my experience with MaxAroma was just fantastic.
Perfume purchase
Perfume purchase
Returns & RefundsI really love the price and return policy, it was great! My delivery came right on time and the packaging was top-notch. The perfume smelled amazing, definitely not fake like some I've bought in the past. I've been burned before so I really value finding the real thing. I'll definitely be coming back here when I need more.
Bought fancy cologne
Bought fancy cologne
Product
I bought this fancy cologne from MaxAroma, a cool website. It arrived on time and in good condition. The staff was friendly and I didn't even need to call to check on my order. I heard about MaxAroma from a guy named Max Forti who knows a lot about perfumes. Their website is great because they offer a wide range of scents, from fancy to everyday ones.
The cologne I got, Incident Diplomatique, was a total gamble. I learned about it from Justin Copeland's Youtube channel. He talks about perfumes and I thought it sounded interesting.
Overall, the cologne is pretty good. It has a unique scent that may not appeal to everyone. You need to be confident to wear it. But I would definitely recommend it to my friends.
Fast delivery and unique selection
Fast delivery and unique selection
DeliveryI bought stuff from MaxAroma twice and both times I got my order super quick. It was actually faster than other online stores like luckyscent, ecosmetics, and fragrance net. I like that they have a cool variety of fragrances, even some rare ones like Jovoy. It's nice to see a store that's different and stands out from the others.
Travel size fragrance purchase
Travel size fragrance purchase
ProductMaxAroma has a great variety of travel size perfumes, but it would be even better if they had all their perfumes in that size. It would also be nice if they offered free shipping. Their prices are good and the delivery is fast, with no problems with damaged products. Overall, they are a trustworthy company to buy from.
Quick and secure perfume delivery
Quick and secure perfume delivery
DeliveryI'm always so impressed with how fast my perfume orders arrive from this company, and they always make sure to package everything up really well. It's super important to me that my stuff gets here in one piece, and MaxAroma never disappoints. I've had some pretty rough times with broken perfume bottles from other places, so I really value the effort they put in to make sure everything comes in good shape.
Special brand travel sprays
Special brand travel sprays
ProductI just bought some travel sprays from MaxAroma and let me tell you, they have some amazing deals on top brands! The delivery was super quick and the quality of the sprays totally blew me away. I definitely suggest taking a look at their selection for all your fragrance needs.
Perfume purchase
Perfume purchase
ProductI really enjoy shopping for perfume at this store! They have a wide variety of scents to pick from and they're always bringing in new ones. On top of that, they have great deals and discounts which I love. It's definitely my go-to spot for buying fragrances.
About MaxAroma
Yes, MaxAroma is a New York-based company specializing in the online retail of premium fragrances, beauty products, and home scents. Founded in 2016, it offers a wide range of high-quality products, including designer perfumes, niche fragrances, candles, and diffusers, catering to customers seeking luxury and quality in their personal and home fragrance choices. The company aims to provide an extensive selection at competitive prices, coupled with exceptional customer service, to fragrance enthusiasts across the United States.
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Last update: February 22, 2026
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