Maurices - Reviews and experiences

I recently signed up for a credit card at this store because they had good benefits they talked about. I got approved quickly, but things went downhill from there. They never sent me the card, so I had to go to the store for some help. The people there were nice and said they'd send a new card to me. When I finally got the card, it didn't have an expiry date, so I couldn't use it online. After trying many times to get a working card, I was told I couldn't even get the benefits they advertised. It was really frustrating, and I had to use my other credit card for my purchases. When I tried to close the card, they said it would close on its own in 5-8 months if I didn't use it, which was pretty inconvenient. The whole thing was a hassle, and I never got the benefits I was promised from their credit card.

My recent shopping trips to the stores in Rochester, MN or Decorah, IA have been a bit of a letdown. Lately, it seems like the customer service has really gone downhill. When I walk in, no one even says hello. I overheard one employee complaining about a customer, which I thought was pretty unprofessional. I get that dealing with tough customers can be tough, but you gotta keep it professional. People should feel welcomed and appreciated when they come into a store, not ignored or hearing negative stuff.

I cleared my balance with Maurices a couple of months ago, but for some reason, they misplaced my payment and ended up billing me for an additional two months, plus late and interest charges. Dealing with their incompetence and refusal to take responsibility was beyond frustrating and maddening. I won't be relying on their payment system ever again.

I love buying new clothes from here because they always have such cool stuff and they always make sure I’m happy with what I get. There are so many choices to pick from and the people who work here are always super nice and helpful. I had an issue with something I bought once and they sorted it out for me right away!

I wasn't too sure about going back to this store after a not-so-great visit last time, but I'm really happy I did! The sales associate really went out of her way to help me find the perfect outfits for my niece's wedding and reception. She knew her stuff and was super helpful. Not only did she help me find the right sizes, but she also helped me choose accessories and shoes to go with the outfits. I really appreciate her top-notch service and how she paid attention to every little detail. Big props to her for going above and beyond with her customer service!

As a frequent customer, I just have to say how let down I felt with the service I got last time. I’ve been shopping at this store for years, buying all kinds of trendy clothes, you know? But this time, the customer service was honestly so disappointing. The staff didn’t seem to care at all and weren’t much help, which made me feel like they didn’t really appreciate my business. It’s got me thinking if I even want to keep shopping here at all.