Maurices - Reviews and experiences

I can't believe how incompetent and terrible the customer service is at this place. They charged me twice for my online order, and even though I showed them proof of the mistake, they haven't done anything to fix it. Trying to contact their customer service was a nightmare. I was on hold for over half an hour, left messages, and gave them my number for a call back, but I haven't heard anything back. This is the worst customer service I've ever dealt with. And to top it off, I still haven't gotten my order because their delivery is so unreliable and delayed. I'm so frustrated and won't be shopping here ever again.

I picked up this really adorable outfit from here, but it didn't quite suit me so I had to bring it back. The return was a breeze and they didn't hassle me with a ton of questions, just wanted to know if I preferred a refund or an exchange. So chill!

I've been a loyal customer but now I feel completely disappointed. I've had two recent problems. First, I bought a shirt that was damaged. When I returned it to the store, they ordered me a new one but ended up charging me twice for it. It took two phone calls to get it sorted out and I'm still waiting to see if I'll get a refund. I'm also worried about how they got my credit card details. Secondly, I purchased black jeans that got streaky after washing. When I went back to return them, I was told that nothing could be done about it. This is not how you keep customers coming back.