Maidenform - Reviews and experiences

your order shipped. Wait, what? I was confused. How do you cancel something and then ship it? After poking around the emails I realized I had two different order numbers for basically the same purchase. I hadn’t created an account, because I usually avoid adding more logins, so I couldn’t log in to check what was going on. That annoyed me — and made me pause before buying in the future.
What made the whole thing clunky was the lack of contact options. I’m an email/chat person, not a phone-on-hold person, and their site basically forces you to call. Even the links to check or cancel an order led to a 404 page. Not great. Still, I decided to wait for the package and, if needed, return it. When the bras arrived they were fine — fit was good, quality okay — so I sent them back since the story felt messy. I got a “we’ve completed your return” note saying refunds might take up to 10 business days, but I never received the final confirmation with the refunded total. Two days passed. Then more waiting. Finally I called and, surprise, the refund processed instantly once I spoke to someone.
So — pros: product itself was decent and the return/refund worked once I pushed. Cons: confusing order emails, poor site tools, and no easy non-phone support. My advice: if you’re picky about support, be ready to call; if you just want the product, it’ll probably be fine. Overall, I’m happy enough but not without reservations.