Maidenform - Reviews and experiences

your order shipped. Wait, what? I was confused. How do you cancel something and then ship it? After poking around the emails I realized I had two different order numbers for basically the same purchase. I hadn’t created an account, because I usually avoid adding more logins, so I couldn’t log in to check what was going on. That annoyed me — and made me pause before buying in the future.
What made the whole thing clunky was the lack of contact options. I’m an email/chat person, not a phone-on-hold person, and their site basically forces you to call. Even the links to check or cancel an order led to a 404 page. Not great. Still, I decided to wait for the package and, if needed, return it. When the bras arrived they were fine — fit was good, quality okay — so I sent them back since the story felt messy. I got a “we’ve completed your return” note saying refunds might take up to 10 business days, but I never received the final confirmation with the refunded total. Two days passed. Then more waiting. Finally I called and, surprise, the refund processed instantly once I spoke to someone.
So — pros: product itself was decent and the return/refund worked once I pushed. Cons: confusing order emails, poor site tools, and no easy non-phone support. My advice: if you’re picky about support, be ready to call; if you just want the product, it’ll probably be fine. Overall, I’m happy enough but not without reservations.

the underwear themselves were mostly acceptable, but the packaging and one bad pair mean I won't be buying again. I ordered seven pairs. Each came in its own oversized plastic bag, plus everything was stuffed into a massive shipping bag, and each pair even had a plastic hanger. It's just excessive. Six of the seven feel fine — not plush, but reasonable for the price. One pair, though, was stiff and scratchy. Oddly I bought three of that style and only one was like that, so quality control seems inconsistent. Worse was the smell. The whole lot had a chemical odor that gave me a sore throat and nausea after I opened the box. I returned the items. If they could cut the single-use plastic and check fabrics for that off smell, I'd try them again. For now I won't recommend them. Short, factual note to others: check return policy and open packages outside if you can.