Mackage - Reviews and experiences

My experience with this brand was just awful. I bought a jacket during the Black Friday sale, only to find it had a defect when I received it. I contacted customer service to explain the issue, mentioning that I used discounts from Amex and other third-party providers to purchase it. They initially agreed to match those discounts and asked me to return the jacket, which I did. But when I followed up after the return, they changed their minds and wouldn't honor the discounts. It seems like they pretend to help you at first, only to disappoint you later. I shop at luxury brands like Chanel, Hermes, and Moncler often, and I've never been treated so poorly and inconsistently. Needless to say, Mackage's customer service is definitely not top-notch.

So I had to send my jacket in to get fixed and let me tell you, the person helping me, Brittany, was like a fairy godmother. She kept me in the loop the whole time and made sure everything went smoothly. She was so sweet and helpful, I felt like we were besties by the end of it. Seriously, if she wasn't already married, I would totally suggest her to be my future wife. Overall, the whole experience was amazing, thank you Brittany and the company!

I recently bought a coat from the store in Sloane Square and the lower zipper quickly came off. Despite the salesperson promising quality and lifetime service, I was really disappointed by the lack of help from the Customer Service department. When I contacted them about the issue, they asked for lots of photos of the zipper and coat, only to send me the wrong size zipper after waiting a long time. Not only that, when I pointed out that the code on the attachment didn't match, they gave excuses instead of fixing the problem. And to make matters worse, they only offered me a measly 10% discount for a future purchase that I'm not planning on making. Needless to say, I won't be shopping here again.

I bought a coat from this company recently and I gotta say, I'm pretty disappointed with it. The quality isn't great and the customer service didn't help much either. The price I paid for the coat definitely didn't match up with the quality I got. The zipper got stuck after only a little bit of use, so now I can't really use the coat at all. When I reached out to customer service, they told me I had to send the coat in for repairs, which would take 4-8 weeks. It was super frustrating, especially since the weather was starting to warm up. To make matters worse, I also had to pay for shipping to send the faulty coat back to them for repairs. It was just adding insult to injury. This whole situation has been really disappointing and now I'm not so sure about their products or their service.

So, I sent my cozy down coat with the fur-lined hood in for some fixing, but I gotta say, I'm pretty bummed out about how it turned out. The repair was supposed to just fix the torn fur, but what I got back was a mess - different fur colours and lengths all sewn together in a sloppy way. Now my coat looks all weird and mismatched. On top of that, I had to pay for shipping to another continent for this botched repair job. It's really disappointing to see a brand I trust let me down like this.

So I bought this pricey coat not too long ago, and let me tell you, dealing with their customer service team wasn't too great. I needed a replacement belt since mine went missing, but the whole process was a headache and the service wasn't very helpful at all. I tried to sort things out, but I never did get that replacement belt. It's safe to say that this whole experience has made me think twice about buying from them again, and I wouldn't suggest their services to anyone.

The Men's Down coat that cost $1300 was really warm, but the outer shell material was surprisingly thin. After just using it occasionally for less than a year, the arm of the coat ripped open. To make things worse, the company didn't stick to their promise of a lifetime guarantee. And even if they did, it wasn't very helpful since the consumer had to pay for shipping and wait for 6 weeks during winter. On the other hand, a $129 Lands End parka held up well in tough conditions and stayed in great shape after 5 years. Looking back, buying 10 Lands End parkas would have been a smarter choice.