Lorna Jane - Reviews and experiences

I spend money, would have spent more for the right size, and now it's awkward. There's some good here — the pieces do feel premium — but the experience around returns and support needs to be a lot simpler. Makes me think twice about buying there again.

Eh bud, I went to this store the other day and man, did I have a rough time with their return policy. I bought something, assuming I could bring it back if it didn't work out, but turns out they only give store credit for returns. Sneaky move - they hid the sign about this so I didn't see it when I was buying. Left me feeling duped and annoyed. The customer service, both in-person and online, was a total letdown. Definitely not going back there, eh.

Even after I showed them the proof that I sent back my £67 order and provided the tracking number, the customer service hasn't been helpful or responsive. I can't even talk to a real person, just the slow 'off-line' chat.

Eh, I swear I got these leggings thinkin' they'd be all stylish and whatnot, but they're totally not even the right size on me! Then I go to send 'em back, and it's a whole ordeal 'cause the stupid order number ain't workin' and all that jazz. And now I can't even send 'em back 'cause it took forever to sort it out. So now I'm stuck with these leggings that I can't even rock! And they had the nerve to overcharge me for 'em too, like seriously!

This company really needs to step up their game. I bought something online and had to return it. But after I sent it back, I heard nothing from them for weeks and didn't get my refund. When I tried to reach out, I couldn't find any UK phone numbers, and the online chat was only open during Australian hours. Their customer service and communication are just terrible. Do yourself a favor and avoid this company.