Lorna Jane - Reviews and experiences

I ordered something on November 15th, 2023, and I've been trying to follow up on it but still haven't got it. It's really frustrating because I was really excited to get my order. I probably won't buy from this company again, which sucks because I got some awesome leggings from another store before.

The customer service at LJ UK is so frustrating, eh? My order has been stuck in Customs for 14 days because the sender didn't provide all the necessary info. I've tried reaching out to them several times, but the problem still isn't fixed. This slow response and lack of efficiency is just not cool, you know?

I recently made a purchase online and, you know, my order was totally ignored by the company. So, I waited around for four weeks, but there was no word on my order at all. I had to take things up a notch and start an investigation through the payment platform. Luckily, I got my money back pretty quick. But, let me tell you, this whole thing has got me wondering if this website is all on the up and up. I even went ahead and left a review on their site, hoping to get some sort of explanation because I do really love the quality of their clothes.