Logitech G - Reviews and experiences

I recently bought a gaming mouse from your company, but had a big problem with the shipping address. When I placed my order, I saw that the shipping address wasn't the one I entered. I called customer service right away, but they said they couldn't fix it. I was really disappointed with how they didn't handle my request urgently and efficiently. It's worrying that there's no system to quickly fix mistakes in orders, especially when we catch them right away.

The service at this store is terrible, eh? It took them a whole two weeks just to send out my order, which is not cool at all. I get that things might be slow because of the pandemic, but there's no reason for them to be so lazy when it comes to handling a basic in-stock item. As a customer, I'd hope for more efficiency from a well-known company like this, you know?

I just got a new gaming mouse from your company and I gotta say, I'm really impressed with how good the quality is and the great service I received. I've been a customer of yours for a long time and I've always found your products to be reliable and strong. But when I had a problem with my new mouse, I was happy to see that your customer service team took care of it quickly and efficiently. They did a thorough job troubleshooting and testing, and they replaced the faulty hardware with a new one right away. From what I've seen, your company always goes the extra mile to make sure customers are happy, and I really appreciate that.

My experience with customer service was not great. Email responses were super slow, took days to hear back and when I did, they weren't helpful at all. Kept being told to wait for emails that never showed up, making everything take way longer than it should. Dealing with returns and warranties was also a total nightmare, making the whole experience even more frustrating.