Logitech G - Overall Rating based on 17 reviews
Featured Reviews
Reviews (17)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Headset customization nightmare
I had a terrible time trying to fix my headset settings with the software. G Hub kept cutting off my mic on chat programs, making it super frustrating to talk to people. At first, I thought Discord was the problem, but then I realized it was actually this badly made program. It's crazy how something supposed to make my headset better actually made it worse. The software is a total disaster, and it's obvious they didn't put much effort into making it work well. Now I'm skeptical about anything else this company makes and will avoid it in the future, and I'll tell others to do the same.
Logitech G mouse
I was kind of unsure about switching from my usual Razer and SteelSeries stuff, but man, am I ever happy I did! The Logitech G mouse is just amazing. The design, how it performs, and all the options you can customize make it the best mouse I've ever had. The build is seriously top-notch and the precision is like nothing else. I tried going back to my old SteelSeries mouse after using the Logitech G, and there's just no comparison. I'm all about Logitech G now and I'll definitely keep choosing their stuff for my gaming gear.
Gaming mouse
I recently bought a gaming mouse from your company, but had a big problem with the shipping address. When I placed my order, I saw that the shipping address wasn't the one I entered. I called customer service right away, but they said they couldn't fix it. I was really disappointed with how they didn't handle my request urgently and efficiently. It's worrying that there's no system to quickly fix mistakes in orders, especially when we catch them right away.
Headset return label issue
I had a really bad time trying to return my headset through the returns portal. I've done returns before with other stores and it usually goes smoothly and quick. But this time, I've been waiting almost two weeks for the return label from customer service. It's taking way too long and it's messing up my whole shopping experience. I've tried to contact support three times already and they keep saying they'll send the label within 24 hours, but I still haven't gotten it. The lack of communication and the long wait has made me really unhappy with the service I'm getting.
Racing wheel
I just bought a racing wheel from the website and I gotta say, I'm pretty bummed about how long it's taking to ship. They said it would get here in 1-2 days, but it's been almost 5 days and I haven't heard a thing about where my order is at. It's frustrating that they haven't even sent it out yet. This whole thing is making me second-guess buying stuff from this website again.
Racing wheel purchase
I just bought a racing wheel and I gotta say, I'm really not impressed with it. The force feedback is way too weak, and dealing with the software and firmware updates has been a total pain. Overall, my experience with this company has been pretty bad, just like it was with other brands like Thrustmaster and Fanatec.
Wireless Gaming Mouse
The service at this store is terrible, eh? It took them a whole two weeks just to send out my order, which is not cool at all. I get that things might be slow because of the pandemic, but there's no reason for them to be so lazy when it comes to handling a basic in-stock item. As a customer, I'd hope for more efficiency from a well-known company like this, you know?
G600 mouse
My G600 mouse didn't last very long, had to replace it three times because of the same issue. The software and profile sharing are great though. It's frustrating that they stopped making the G13 without a newer version.
New mouse
Hey buddy, seriously, don't even bother ordering from that place, alright? I ordered a new mouse from them about two weeks ago and they promised it would arrive quickly, but it still hasn't shown up. They keep saying they'll follow up with me, but they never do. It's like they couldn't care less about their customers. It's basically a total rip-off, dude.
Gaming mouse
I just got a new gaming mouse from your company and I gotta say, I'm really impressed with how good the quality is and the great service I received. I've been a customer of yours for a long time and I've always found your products to be reliable and strong. But when I had a problem with my new mouse, I was happy to see that your customer service team took care of it quickly and efficiently. They did a thorough job troubleshooting and testing, and they replaced the faulty hardware with a new one right away. From what I've seen, your company always goes the extra mile to make sure customers are happy, and I really appreciate that.
Delayed mouse purchase
They never give any updates on products that are delayed. I was waiting for the priciest mouse out there, and it was supposed to arrive in December. But Christmas has already come and gone, and I have no time left to play games. Some folks are saying it won't come until February, but there's no official word on that anywhere. My advice is to just go with another company if you can.
Gaming mouse
You know what, you really gotta step it up. I bought a gaming mouse from you and it's been a total nightmare. The lack of communication, not being able to give me a return label, and just overall lousy service is not cool. I mean, your products are great, but it doesn't really matter if the customer service sucks, right?
Wireless gaming mouse
My experience with customer service was not great. Email responses were super slow, took days to hear back and when I did, they weren't helpful at all. Kept being told to wait for emails that never showed up, making everything take way longer than it should. Dealing with returns and warranties was also a total nightmare, making the whole experience even more frustrating.
Wireless gaming mouse
I bought this really cool wireless gaming mouse six months ago and let me tell you, it's awesome! It works like a charm and it has totally stepped up my gaming game. When I first got it, the desktop app wasn't the best, but they made some updates and now it's wayyyy better!
Worst PC app ever
Oh my gosh, this app is seriously the worst! It was using way too much of my CPU so I had to get rid of it. It was so irritating because it seemed to work fine otherwise. But seriously, what's the point if it's just gonna slow down my computer?
Wireless gaming mouse
Hey everyone, I wanted to share my recent experience with the customer support at this company. The products are alright, but I gotta caution you about their lack of communication. I've been trying to sort out a refund for a delivery mix-up for weeks now, and I haven't heard a peep from them. It's frustrating and just not cool.
Faulty Pro keyboard warranty issue
I bought a Pro keyboard from the company's online store in Europe, but later found out that the warranty doesn't cover products purchased from their European store. I contacted customer service to try and get a replacement product shipped to my country (Nordics/EU), but they refused because their online store is in Ireland and they only help customers there. I was really disappointed and frustrated by this lack of clarity in their warranty policy, especially since their online store was in my language and didn't mention this restriction. Their idea of giving an Irish address for a replacement felt like adding insult to injury.
Review with most votes
Faulty Pro keyboard warranty i
I bought a Pro keyboard from the company's online store in Europe, but later found out that the warranty doesn't cover products purchased from their European store. I ... Read onBy: Crist