LG Global - Reviews and experiences

this was a frustrating mess and I wouldn’t recommend relying on their delivery if you need the job done properly. I needed a new side-by-side fridge because our old unit died right before a move and we had a house full of food and a kid on meds that need refrigeration, so timing mattered. First delivery brought the fridge on its side in the van and then into the house; they scraped my bifold door in the process and left a noticeable mark. Inside the new unit the fridge compartment had blistering on the lining and the freezer was clearly damaged, so I had to wait for a replacement. On the day the replacement arrived the courier refused to leave it unless they could take the old one back at the same time, then said they couldn’t take it unless it had been unplugged for six hours. Nobody from LG told me about that requirement—just generic “delivery due” texts from the courier—so no heads up, no chance to prepare. Result: no replacement, old broken fridge still in my kitchen, and I’d already taken two days off work for this. I’ve contacted LG and all they offered was to rebook, no apology and no offer to cover the extra day I lost. I’m tired of going back and forth. I want an urgent priority re-delivery, refund of the delivery/collection fee, some goodwill for the extra day I had to lose, and a proper fix for the damage to my door.