LazyOne - Reviews and experiences

I recently bought some kids' pajamas from this store, and it didn't go so well. The customer service, both in-store and through email, was really bad and didn't help at all. I wasn't told about their no return policy when I made the purchase, and I think that's not right. A little note on the screen doesn't cut it; they should tell customers verbally about important stuff like that. The pajamas I got were too big for my kids, even though I ordered the right size. The elastic wasn't stretchy enough, and the size 4 was too short for my 6 and 8-year-old kids. Overall, I was really let down by this shopping trip and won't be coming back to this store.

I recently ordered matching family pajamas from this store for Christmas, and unfortunately, one of the items I received was incorrect. It was pretty disappointing, especially since we were planning our family photos in just a few days. But, right away I called customer service and I was super impressed with how great they treated me. They said sorry right off the bat and sent out the right item with fast shipping, so I could get it before our photo shoot. I couldn't have asked for better service or for the mistake to be fixed so quickly!

I just wanted to share about the great customer service I received at this place recently. The staff really went out of their way to help me with an issue that wasn't even their fault, which showed me they really care about making customers happy. The people I got gifts for were super happy with the high-quality products. I was so impressed by the service and the items that I already made another order and definitely plan on being a regular customer from now on.

These jammies and slipper boots are seriously the best! They are super comfy, cozy, and soft – and the designs are so cool! My grandkids absolutely love them. Even my daughter-in-law can't get enough of her set, and my sons are big fans of their boxers. One time, I received the wrong shipment but LazyOne really came through for me, they were like MVPs and sent me the correct items. They even told me to donate the wrong jammies to charity – that's going above and beyond! LazyOne is hands down the best company ever, no doubt about it.

I just reached out to the company about a problem with my order, and I was really surprised by how quickly and efficiently they responded. I sent an email to the contact listed on their website and explained everything, and then Renee, who is the Website Order Consultant, got in touch with me right away. Renee not only said sorry for the hassle, but she also offered to replace my items for free and gave me a nice 20% discount on my next order. I was really impressed by their great customer service and how they took the initiative to fix my problem. It's good to know that they care about keeping customers happy and are willing to do whatever it takes to make things right.